Do you want to join a Housing team with a diverse range of responsibilities and a shared goal to deliver service excellence for our customers? Fairhive is a Buckinghamshire based housing association providing homes and services to local communities throughout the Vale of Aylesbury, we have around 7,200 homes. We pride ourselves on working closely with residents and surrounding communities to make sure we deliver high quality housing, homes and services. We are embarking upon our ambitious, new 2020-2025 organisational strategy and we are looking for a Neighbourhood Manager to help us deliver excellent customer service, service delivery and customer satisfaction as well as achieving our wider vision and goals.
The Role: To provide a high quality resident focused housing management service that demonstrates our corporate values and makes a real difference to resident's lives, including ensuring our properties are well presented and maintained. Through close and regular contact with tenants, identify and assist vulnerable tenants, referring them on to Additional Housing Management Support Services or other relevant agencies and monitoring these services to enable the tenant to sustain their tenancy. Work with residents and other agencies as appropriate to address hoarding and neighbourhood issues in our tenancies recognising the mental and emotional needs of some residents using a supportive collaborativ...