Make Complex Systems Feel Simple. Design Content That Truly Connects.
Are you driven by the challenge of turning technical complexity into clarity? We’re looking for a UX Content Designer who thrives at the intersection of language, design, and user experience. You’ll craft content that empowers users to navigate with ease—using words, visual aids, and strategic structures to create journeys that just make sense.
In this role, your content won’t just inform—it will transform how people understand and interact.
What You’ll Be Doing:
* Design intuitive, human-centred content for digital interfaces, help tools, structured documents, microcopy, and system messaging.
* Collaborate cross-functionally with designers, developers, product managers, and subject matter experts to align content with technical functionality and user needs.
* Simplify complexity by translating technical language into accessible, task-focused guidance that builds trust and reduces friction.
* Create visual content aids, including flow diagrams, process maps, and infographics, to support users across their journey.
* Shape content strategy and information architecture, ensuring clarity, usability, and alignment with product design systems.
* Uphold accessibility and brand standards, ensuring all content complies with WCAG guidelines and reflects the right tone of voice.
* Continuously iterate using content audits, A/B testing, and user research insights.
* Champion user empathy, bringing a content-first perspective to every stage of design.
Stakeholder Engagement:
* Bridge gaps between disciplines, helping cross-functional teams see the full user journey and how content supports it.
* Facilitate content workshops and reviews, guiding stakeholders through content choices and rationale.
* Influence through insight, communicating content decisions clearly and diplomatically—especially where trade-offs are required.
What You’ll Bring:
Essential:
* 2+ years of experience in UX writing, content design, or technical communication
* Fluency in human-centred design, accessibility, and content strategy best practices
* Ability to navigate complex stakeholder landscapes and unify diverse priorities around a shared user vision
* Experience with design tools (e.g. Figma, Miro, Illustrator)
* Exceptional written, visual, and verbal communication skills
* Familiarity with design systems and structured content models
Desirable:
* Experience working with SaaS platforms, enterprise applications, or technical B2B environments
* Background in information architecture, onboarding journeys, or instructional design
* Ability to code-switch effectively between technical and non-technical audiences
Why This Role Is Different:
This is more than just writing UX copy. Here, content is seen as strategic design—a central driver of great user experience. You’ll have the space to shape journeys, challenge assumptions, and make a tangible impact in every interaction.
You’ll join a mission-led team that values clarity over jargon, empathy over ego, and elegant simplicity over needless complexity. If you believe content design should be thoughtful, inclusive, and relentlessly user-focused—we want to hear from you.
What your colleagues say about you:
* A diligent, credible and knowledgeable subject expert
* An excellent and engaging communicator, confidence to communicate at all levels
* Very organised and methodical
Our Values:
* Aligned – in our work together
* Agile – in the face of challenge
* Accountable – to our promises
* Action – with integrity and transparency
Why Work For Us:
We reward our employees not just for the big headline results we reward our teams for how you have positively contributed to the business and that isn’t always defined by hitting a financial target.
We have a pay for performance culture and reward annually on results. In an ever changing environment its key that you are a curious and nimble learner. We succeed as a team so the ability to collaborate is essential. And to continue to grow and continually challenge you need to ensure you are able to both plan and align so we are all pulling in the same direction.
The Benefits Bit:
* 33 days holiday (inclusive of Bank Holidays)
* Employee Assistance Programme
* Annual Incentive Plan Bonus Structure
* Life Assurance
* Health & Wellbeing Programme, including health cash plan and employee assistance
* Pension Plan
* High St Reward Scheme
* Refer a Friend Programme
* Free Parking
* Frequent Technology User Free Eye Care
* Flexible working model
* Employee Recognition Programme
* And as an employer who values you, you will be welcomed with open arms and supported to succeed.
Our Hiring Process:
1. You will be contacted by a member of our resourcing team for an initial discussion, this may be on Teams.
2. You will be invited to site for either a 1 or 2 stage process depending on the role.
3. We will inform you ahead of your interview what we will be discussing, we want to give you the opportunity to shine in these meetings.
4. Successful candidates will be notified and the start date will be confirmed for when you will be beginning your Fortunes Brand journey.
5. If you haven’t had a response to your application within 4 weeks, please consider your application unsuccessful. Due to the volume of applications received, we are unable to provide feedback on individual applications.