Requirements
Must have:
- Ability to work independently and as part of a team. - Experience working in a pressurised environment handling multiple tickets and incoming requests. - Exceptional customer service skills and engagement. - 1st Line Service desk experience ideally at a Managed Service Provider (MSP). - Experience working with Microsoft technologies (including AD, Windows Server, DNS, DHCP, NPS). - Experience with network technologies (Firewall, Switches, Routers, Wi-Fi). - Experience in Cloud Solutions (Microsoft 365 including Entra). - Experience in Storage Solutions (NAS, SharePoint). - Experience in Virtualisation Technologies (VMWare, Hyper-V). - Experience with Remote Monitoring and Management (RMM). - Experience with Professional Services Automation (PSA) Management. - Experience with Document Management Systems.
Responsibilities:
- Manage multiple tickets and tasks. - Assist technical support requests within the team and work on 1st/2nd line tickets and projects. - Keep the IT documentation up to date. - Meet and exceed Service Level Agreements (SLAs). - Ensure good communication to both customers and staff. - Report directly and work closely with the senior management team. - Work primarily in the office with some onsite work as required. - Be available for occasional overtime.
Company:
We are Viper IT, an established Managed Service Provider (MSP) formed in 2001, serving a variety of customers locally and internationally in a dynamic, ever-changing environment. Our growing service desk team, based in Southwick, is looking for an experienced and enthusiastic individual to become a key player in our operations. We offer a salary of up to £27,000 per annum depending on experience, along with benefits such as access to pool vehicles for work-related activities, modern office amenities, training, and opportunities for social events. Our location is conveniently situated by the seafront, just 5 minutes from the train station.