Housing Sustainment Advisor
LOCATION: Plymouth
DURATION: Permanent
SALARY: £25,861.56 - £27,120.13
HOURS: Full-time, 37.5 (Monday - Friday, 9am - 5pm)
About the Role
We are looking for a dedicated and proactive Housing Sustainment Advisor to deliver a high-quality Intensive Housing Management (IHM) service across Plymouth.
This is a community-based role where you will work closely with Housing Officers and support teams to help individuals sustain their tenancies, live independently, and progress toward long-term housing goals. You’ll take a person-centred, strengths-based approach, supporting customers with practical housing advice while addressing underlying challenges.
Key Responsibilities
Conduct regular home visits to review customer progress and agree support plans
Support customers to maintain safe, clean, and well-managed accommodation
Provide guidance on property upkeep and use of household appliances
Assist with budgeting, income maximisation, and accessing grants/charities
Support housing-related processes including benefit evidence and housing applications
Liaise with contractors and attend appointments for property access
Report and follow up on repairs and maintenance issues
Facilitate house meetings to encourage engagement and shared responsibility
Complete risk and needs assessments, working alongside external agencies
Identify safeguarding concerns and make appropriate referrals
Maintain accurate case records and contribute to service reviews
Build strong relationships with internal teams and external partners About You
We are looking for someone who is:
An excellent communicator, able to engage with a wide range of people
Highly organised with strong time management skills
Able to work independently and manage a varied workload
Calm and professional under pressure
Proactive, solution-focused, and self-motivated
Emotionally intelligent with strong interpersonal skills
Experienced in a customer-facing role Desirable:
Knowledge of housing legislation and regulations
Experience working within housing, support, or community services Requirements
Full UK driving licence and access to a vehicle
Ability to work flexibly across the Plymouth area What We’re Looking For
You’ll bring resilience, adaptability, and a genuine passion for supporting people. A positive attitude, strong sense of ownership, and ability to work collaboratively are key to success in this role.
Apply Now
For more information on this income focused role please contact Cali Webb on (phone number removed) and submit your CV to this site