Our long-standing client, who provides IT consultancy services to a variety of industries across the UK is hiring 24/7 support engineer to join a team of engineers operating day & night shifts. To be considered, you must be able to travel to the offices in Kent on a weekly basis and be able to drive.
Our client requires the 24-7 Support Engineer to have strong capabilities in Microsoft 365, AD, Exchange and Networking (LAN/WAN, firewalls, VPs etc) with preferably a background in Consultancy, MSP or Enterprise Environment. They are offering a basic salary up to £45,000 to be based in Kent, on a hybrid basis + benefits.
Our client offers fantastic training and an access to the latest training & certifications within their field to you can continue to grow & develop your career.
Core responsibilities:
* Resolve escalated technical issues across infrastructure, cloud, networking, and applications
* Diagnose, troubleshoot, and implement configuration changes across customer environments
* Manage incidents in line with SLAs, KPIs, and best practice
* Communicate clearly with customers, managing expectations and providing updates
* Maintain accurate ticketing, documentation, and knowledge base articles
* Identify recurring issues and contribute to service and process improvements
* Support projects alongside senior engineers and solutions teams
* Participate in disaster recovery, business continuity, and security activities
* Work with vendors and third parties on escalations and advanced fixes
Key technical experience:
* Minimum of two years’ experience within a 2nd / 3rd Line Support position
* Experience of working within a fast-paced environment, MSP/Consultancy or Enterprise client.
* Microsoft technologies (Windows, Microsoft 365, Exchange, Active Directory)
* Virtualisation (Hyper‑V, VMware, Citrix)
* Networking (LAN/WAN, firewalls, VPNs, routing & switching)
* Hardware, backup, cybersecurity, monitoring, and automation tools
* Relevant certifications (Microsoft, VMware, CCNA, CompTIA, etc.) are a plus
* Must have able to drive, with access to vehicle.
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