Swisslog Worcestershire, England, United Kingdom
Join or sign in to find your next job
Join to apply for the Senior Director of Customer Service UK role at Swisslog
Swisslog Worcestershire, England, United Kingdom
Join to apply for the Senior Director of Customer Service UK role at Swisslog
Where do people love what they do, and being great at what they do? At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.
Responsibilities
Make an impact
This is an exciting opportunity for a highly skilled and experienced individual to lead the UK Customer Service department. You will be part of the EMEA Customer Service management team and will take ownership of developing and executing the Head of Customer Service role within the UK. You will have profit and loss responsibility with the authority and scope to make decisions. This position will be responsible for generating and executing an approved business plan to ensure a healthy growing business. The successful candidate will be responsible for the development and growth of the department by observing the market and identifying future prospects whilst maintaining excellent customer support to our existing client base. You will be responsible for setting and achieving budgets and forecasts to ensure competitive cost levels are maintained. You will oversee over 150 employees across multiple functions, such as Field Service, System Operations (residential teams), Controls Service, and Software. You are a team player and work closely with different parts of Swisslog, like Operations and Sales, ensuring the best possible customer experience.
Application Requirements
What you need to succeed
All applicants must demonstrate excellent leadership skills with a proven track record of handling high-level Employee Relations topics. They must be excellent face-to-face communicators and have success in managing growing service operations, including large contracts and developing customer relationships. The successful applicant must be self-driven, results-oriented, positive, and focused on high quality and business profit. They should be professional, credible, and comfortable dealing with senior customer executives. Additionally, the following qualifications are required:
* Technical degree qualified or equivalent
* 5+ years managerial experience in a technical environment, preferably service
* Proven success in managing large customer contracts and operations with commercial acumen
* Experience in developing and growing departments and colleagues
Our promise to you
Swisslog offers opportunities for people to drive the future of intralogistics through robotic and data-driven automated solutions that create exceptional customer value. Join us and be part of a global enterprise proud of its Swiss roots and full of worldwide opportunities. Realize your potential in a passionate team driven by the OneSwisslog spirit.
About Swisslog
Swisslog, part of the KUKA Group, is shaping the future of intralogistics with over 3,000 experts from 50 countries. We implement innovative, flexible robot-based and data-driven automation solutions transforming supply chains. Join our team and share your unique perspective.
Join the journey!
If you believe a career with Swisslog is right for you, we would love to hear from you. We look forward to receiving your application!
LinkedIn Reference
#J-18808-Ljbffr