Concierge & Reservations Executive, Kilbirnie Location: Kilbirnie, United Kingdom
Client: Additional Resources
Job Category: Other
EU work permit required: Yes
Job Reference: 0a754c5a904d
Job Views: 5
Posted: 02.06.2025
Expiry Date: 17.07.2025
Job Description: The Role : As a Concierge & Reservations Executive, you will provide exceptional customer service, create bespoke itineraries, and recommend experiences.
Responsibilities: Manage and achieve Activities & Experiences sales targets.
Improve communication procedures internally and externally.
Grow revenue and room sales, handle reservations, and manage the reservations desk during holiday cover.
Manage guest enquiries for Activities & Experiences (A&E).
Conduct pre-stay calls at 30 and 14 days.
Handle A&E bookings on Checkfront and manage checkfront details.
Manage A&E charging and build relationships with A&E suppliers.
Prepare monthly reports on A&E activities.
Collect guest profiles in Clock PMS.
Manage reservations via various channels.
Requirements: Previous experience working in a similar role.
Proven experience in hospitality.
Strong communication skills.
Ability to manage multiple tasks efficiently.
Benefits: Tips
Canteen
Company events
Company pension
Employee discount
Life insurance
On-site parking
Referral programme
Discounted or free food
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