About The Role
Compass Community is seeking a dedicated School Operations Officer to join our Compass Education Schools and support the delivery of high‑quality, child‑centred education through outstanding administrative coordination, data management and compliance support. This role is central to the day‑to‑day running of the school. You will work closely with the Head of School and wider teams to ensure that systems, processes and support services operate smoothly, enabling teaching staff to focus on what matters most – helping children feel safe, supported and able to thrive.
Key Responsibilities
Administrative & Office Operations
You will oversee the smooth day‑to‑day running of the school office and front‑of‑house, acting as a welcoming and professional first point of contact for parents, carers and visitors. You will manage school systems and databases, ensuring pupil records, attendance and safeguarding documentation are accurate, up‑to‑date and compliant. You will handle correspondence, document production and filing, draft letters and emails to parents/carers, maintain school noticeboards and communication systems, coordinate reception activities, manage calls, post, deliveries and visitor access, and provide high‑level administrative and diary support to the Head of School. You will maintain the school calendar, coordinate key operational activities, manage maintenance requests, health and safety checks, supply orders and contractor liaison to keep the school environment safe, compliant and well‑resourced.
Educational & Pupil Administration
You will support the collation and submission of statutory data to the Department for Education and Local Authorities and maintain accurate attendance, safeguarding and admissions records throughout the pupil journey. You will work closely with families to provide communication on absences, welfare updates, appointment bookings and pupil transitions; coordinate orders for uniforms, stationery and food; conduct welfare calls where required; provide examination support; and monitor and respond to the school mailbox and general enquiries.
Finance & Resources
You will support the school’s financial administration by reconciling petty cash, assisting with invoice processing and query resolution, and supporting budget monitoring and purchase orders. You will liaise with finance teams and support the Head of School with financial compliance and reporting, ensuring accurate and consistent use of the school’s Management Information System (MIS), such as SIMS, Arbor or Compass systems.
Safeguarding, Compliance & Health & Safety
Safeguarding sits at the heart of everything we do. You will attend safeguarding training and ensure all administrative practices actively support safeguarding standards. You will maintain accurate accident and incident records for pupils and staff, ensure GDPR compliance across all administrative processes, coordinate regulatory health and safety checks and elevate concerns appropriately. You may also undertake additional responsibilities such as First Aid, Fire Warden or Accident Reporting.
HR & Staffing Support
You will support recruitment administration, staff inductions and onboarding processes, while maintaining staff absence, incident and compliance records. The role includes coordinating ordering of staff equipment such as ID badges, keys and devices, ensuring staff are appropriately equipped from day one.
Meetings, Events & Wider Support
You will organise and service school meetings and events, including distributing agendas and recording minutes. Acting as a key communication link between the school and central support services (Facilities, HR, Finance and Marketing), you will support whole‑school initiatives and provide administrative cover across departments when required.
Candidate Profile
Qualifications & Experience
* Proven administrative experience, ideally within education, social care or another regulated environment
* Strong working knowledge of Microsoft Office (Word, Excel, Outlook and Teams)
* Experience of compliance processes, audits or statutory reporting is desirable
Skills & Attributes
* Highly organised with excellent attention to detail
* Clear and confident communicator, both written and verbal
* Able to manage competing priorities in a fast‑paced environment
* Professional, discreet and committed to confidentiality
* Motivated by supporting others and improving systems and processes
Behavioural & Cultural Fit
* Resilient and calm under pressure
* Collaborative and relationship‑focused, working effectively with staff, families and external partners
* Strongly child‑centred, aligned with Compass Community’s REACH ethos – Resilient, Educator, Accepting, Child‑Centred and Holistic
Success in This Role Looks Like
* Headteachers feel well‑supported, organised and able to focus on leadership and education
* Administrative systems are accurate, compliant and consistently maintained
* Safeguarding and compliance data is proactively managed and inspection‑ready
* Operational processes run smoothly and efficiently
* Staff and pupils experience a calm, organised and welcoming school environment
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