Purpose of Position
* To take responsibility, as the person in charge of the day-to-day running of the business.
* To promote a caring environment for our clients through high standards of professional practice which are conducive to the physical, emotional, social, intellectual, and spiritual needs of the client.
* To ensure that each client receives care appropriate to their individual need.
* To implement the requirements of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
* To adhere to all policies and procedures issued by the company, embedding them into good practice across the organisation.
Principal Responsibilities
* Day-to-day running of the business
o To manage the day-to-day running of the organisation and to act as person-in-charge.
o To provide all relevant information and leaflets to prospective new clients and to visit them in their homes for a discussion.
o To arrange assessment visits as required.
o To decide whether the business can meet the personal care needs of any prospective client and to negotiate an appropriate fee with the purchasing authority or the client or their family if not in receipt of local authority assistance.
o To ensure that each new client receives a written copy of the “terms and conditions” of engagement and ensure that each client and, where appropriate, their representative or carer understands them.
o To investigate complaints, take appropriate action, and report to the registered owner and/or Local Authority or the CQC.
o To liaise with and co-operate with CQC inspectors and inspections.
o To liaise and co-operate with Local Authority Monitoring and Contract teams as required.
* Client care
o To ensure that the emotional, spiritual, physical, medical, and material needs of the clients are recognised, assessed, and met.
o To support clients in the taking of decisions in matters which affect their lifestyle.
o To make or contribute to the assessment of the need of each client in conjunction with the client, relevant professional agencies, and, where appropriate, the client’s family, and develop a client Plan which provides a satisfactory quality of life for that person.
o To promote relationships that enable each client to participate in the life of the local community to the maximum of their ability.
o To ensure the provision of healthcare arrangements which may include the ordering, recording, and, where appropriate, the administration of prescribed medication.
o To be responsible with the registered owner for the efficient running of the domestic character of the business which will include ensuring that the dietary needs of clients are met, ensuring that good standard of food presentation are maintained, ensuring that supplies are ordered and ensuring that good standards of hygiene and cleanliness are maintained.
o To ensure the provision of care including that which may be provided by a competent and caring relative and which may include terminal care, under the direction of the GP and with the support of the community nursing service.
o To safeguard clients from abuse and acting immediately to report the situation, following the organisation’s policies and procedures including any statutory notification to appropriate Regulations.
* Staff matters
o To assist the registered owner with recruitment, appointment, and deployment of all staff.
o To assist the registered owner to ensure that there is good communication with and between staff and to arrange staff meetings.
o To ensure that effective induction, supervision, and assessment of staff is carried out and that training needs are identified and met.
o To ensure that employment protection legislation is implemented.
o To arrange staff rotas.
o To ensure that all staff have the necessary training, qualification and skills to undertake the tasks required.
* Premises
o To advise the registered owner of any malfunction of the heating, lighting or emergency systems and ensure the security of the premises.
o To ensure that the fire regulations are complied with and advise the person-in-control if there are areas of risk.
o To ensure that legislation and regulations concerning environmental health, infection control, building control, planning, and health and safety are complied with, and to advise the person-in-control accordingly where the action is required.
o To assess clients’ homes regarding health and safety and infection control issues and provide advice to staff regarding safe and healthy working practices in the field.
* Finance
o To be responsible for the monitoring and control of day-to-day expenditure within the limits prescribed by the registered owner.
o To maintain financial viability, by insuring that you monitor the carer to client ratio, ensuring the business has the care hours to meet company expenditure.
Person Specification — Essential Criteria
The following qualities are considered essential for the post of registered manager:
* At least 3 years’ experience in a senior management capacity within the previous five years.
* A care management qualification level 5 or equivalent.
* Able to take responsibility
* Leadership skills.
* A self-motivated individual who is organised, flexible and caring.
* Mentally and physically able to cope under pressure.
* An active team player but also able to work on own initiative.
* A good communicator.
* Committed to high standards.
* Committed to training.
* Good problem solving skills.
* An understanding of the importance of building a good team.
* IT literate.
All staff is required to respect the confidentiality of all matters that they might learn during their employment. All staff is expected to meet the requirements under the Data Protection Act 2018. All staff must ensure that they are aware of their responsibilities under the Health and Safety at Work Act 1974.
Desirable criteria
* Qualified in moving and handling training level 3, to enable the training of carers at level 2.
* Experience of implementing change.
* Knowledge of rota systems.
* Experience of growing a domiciliary care business.
* Some knowledge of strategic planning.
Salary details and other terms may be subject to change and are indicative of the role.
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