Overview
This is an exciting opportunity for someone with experience in IT support or application development to join a friendly and professional team. You will enjoy fixing IT issues and delivering quality customer service, with a variety of technical challenges within the ITIL framework.
In This Role You Will
* Be accountable for working within the ITIL framework to manage incidents, problems and changes.
* Investigate system issues raised via Service Desk with the aim of resolving the issues promptly. Fixes can be permanent solutions or temporary workarounds.
* Address the root causes of incidents to prevent recurrence and minimise business impact. This could involve applying data fixes or other changes to the systems.
* Develop, test, document and implement changes or fixes as requested by the Business or where incident/problem resolution requires it.
* Participate in service improvement activities and local or group-wide projects to introduce or improve service. Suggest improvements from an Application Operations perspective.
* Monitor day-to-day operations to ensure service stability and report to management.
* Demonstrate proven expertise in Oracle, SQL, and PL/SQL, with hands-on experience in Unix or Linux environments and shell scripting.
What will make you stand out
The ideal candidate will bring strong analytical reasoning and problem-solving skills, along with the ability to communicate effectively with stakeholders at all levels and to work under pressure to meet SLAs. Experience with any of the following will help you stand out but is not vital to apply for this role:
* Experience of IT service management.
* ITIL Foundation qualification or equivalent.
* Experience of working with Third Party Vendors/Managed Service Providers.
* Knowledge of file transfer tools.
* Experience in Control-M batch scheduling and GIT/Bitbucket.
* Exposure to JBoss and Axway environments.
Essential Qualifications
There are no specific qualifications or minimum educational requirements needed for this role.
More About The Team
Bristol Application Operations (Back End), which is part of Technology Services, is responsible for end-to-end support of a wide range of systems/applications used by business users. We pride ourselves on our service to the customer, aligning with the Banks strategic priorities and Group IT objectives.
This is a hybrid role, based primarily at Temple Quay, Bristol. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to meet the needs of the role and team.
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Why work with us?
The Bank of Ireland company culture prioritises work-life balance with hybrid working, 23 days annual leave and excellent pension contributions. Family policies include six months paid maternity leave, fertility and surrogacy policy, and working parent and carer supports.
Your health and wellbeing is important to us; we offer health insurance contributions, an employee assistance program, WebDoctor and financial wellbeing coaches. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career.
Key Competencies
* Customer Focused - Self
* Take Ownership - Self
* Manage Risk - Self
* Be Decisive - Self
* Better together - Self
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
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