The Patient Support Coordinator acts as the first point of contact for patients with medication-related queries, ensuring clear communication and efficient resolution to issues related to pharmacy services. This role is central to maintaining a seamless patient experience by providing timely updates on prescriptions, addressing concerns, and collaborating with the pharmacy team to support the accurate and efficient delivery of medications.
KEY RESPONSIBILITIES:
1. Pharmacy Support: Assist patients with queries about prescriptions, including medication availability, delivery updates, and any potential delays.
2. Issue resolution: Work closely with the pharmacy team to resolve medication-related issues, ensuring patients are informed and supported throughout the process.
3. Communication Facilitation: Serve as a link between the patients, pharmacy, and healthcare providers, ensuring clear and accurate information is shared.
4. Patient Guidance: Provide patients with information about their medications.
5. Administration tasks: Accurately record and track patient interactions, ensuring all queries and resolutions are documented in compliance with healthcare regulations.
6. Coordination with Pharmacy Dispensers: Collaborate with pharmacy staff to address stock issues.
7. Escalation management: Identify and escalate complex issues to healthcare professionals and governance as and when needed.
REQUIREMENTS:
1. 2 years plus customer service experience.
2. Working in a healthcare environment advantageous but not essential.
3. Excellent attention to detail.
4. Good understanding of working in a highly regulated industry and following policies and SOPs.
5. High level of IT proficiency.
6. Ability to work under pressure.
SALARY & BENEFITS:
1. £26,000-£28,000 depending on experience.
2. 25 days holiday plus bank holidays (will increase to 30 days after 1 year).
3. Competitive pension scheme - employer contribution up to 5%.
4. Cycle to work scheme.
5. Casual dress.
6. Free food and refreshments.
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