Sales Administrator Reports To: The Sales Administrator will report to the Sales Desk Team Leader Job Overview: To provide the day-to-day interface with the Customer, offering excellent support and service. Responsibilities and Duties (include but not limited to): * Offering outstanding Customer Service to all customers; external & internal * Issuing Customers with quotations, confirming all details are correct and in a timely manner * Following up quotations as agreed with Management * Ensuring orders are entered correctly on to the system * Process incoming telephone/email/web orders accurately * Building strong relationships with all Customers * Liaising with the Operations Team to ensure orders will be fulfilled on time and in full * Communicating the delivery status of orders to allocated Customers, where necessary * Managing Customer delivery expectations, to ensure a positive outcome for both Parties * Monitoring & updating the CRM system * Assist in producing & issuing daily reports * Setting up new accounts * Provide cover for any absent member of the Team as and when requested The Person: * Previous experience within a sales administration/customer service position * Excellent oral and written communication skills * Great eye for detail * Confident telephone manner * Customer focused – ability to develop and maintain exceptional c...