Are you looking to kickstart a career in theand community development/education and learning /local governmentand industry?and Why not come and work for us and gain a qualificationand
Sunderland City Council has a strong commitment to apprentices and training and as aand Digital Inclusionand Apprentice, you will be provided with unparalleled support throughout the duration of your and
You will develop the skills you need for the job by workingand alongsideand Smart Cityand colleaguesand whilstand gainingand hands on experienceand at the same time as working towards aand Corporate Responsibility and Sustainability Practitioner Level 4and and and
What you will be doing:and
Assist, engage and deliverand accessible online and offline sessions, suchand as;and one-off events, seasonal campaigns, or weekly sessions from set up, delivery to de-rigand
Support the digital recycling device bank and databank servicesand
and Provide support to Digital Health Hubs, working in partnership with the Counciland
and Assist Tech Mate volunteers to deliver digital confidence and digital - skills support to employees and digitally excluded customersand
Provide first-line digital support, delivering excellent customer service, guiding customers to develop digital skillsand
Contribute towards communication tools, such as, Go Online website and e-newsletterand
and Following a structured apprenticeship framework to complete a professionaland qualificationand
Whatand weandrsquo;reand lookingand for:and
and Flexible approach to work with a genuineand interest in supporting peopleand toand develop digitaland literacy and confidenceand
and Ability to communicate effectivelyand and
and IT skillsand and knowledge in operating digital devices (PCs, laptops, smartphones)and
and Initiative and the ability to work well in a teamand
and Good organisation skills with the ability to plan, prioritise and be a problem solverand
and A positive attitude and willingness to learnand
and Ability to build strong relationships with a variety of customersand
and Comfortable in dealing with multiple tasks and projectsand
What we offer:and
and A structured apprenticeship programme with full support from a trained assessor to complete the qualificationand
and A workplace and developmental mentor to provide on-going supportand
and Access toand numerousand development opportunitiesand
and On-going support and encouragement from aand knowledgeableand and friendly teamand
A range of benefits that promote wellbeing and help you thrive - at work and in everyday
Come and be part of something meaningful and help shape the future of ourand Cityand
Noand previousand experience isand requiredand as full training will be and
Ifand you areand interestedand in this role,and please refer to the job description and person specification and and
Theand Smart Cityand Teamand are currently agile workingand however, full time employeesand are required toand attend their place of workand at City Hall, Sunderlandand at leastand twoand days per weekand so an element of your workand mayand be undertaken from and and One dayand aand week will beand set aside for attending anand educational institute,and in person orand There may potentially be a requirement to work unsociable hours on occasion.
For an informal discussion about this post please contactand theand Digital Inclusion Lead,and and
For furtherand assistance, please contact Customer Enabling Services, Email:and
Important Information:and
Applications should be made on-line at For further assistance contact Customer Enabling Services by email:
and
Please note that CVs are not accepted.
Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.
Proud member of the Disability Confident employer scheme
Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.