4Recruitment Services are seeking a Housing Income Manager to work for our client based in Redditch. The focus will be on pre-assessment before court action and rent arrears management, balancing tenancy sustainment with enforcement. DUTIES AND RESPONSIBILITIES INCLUDE: Support and collaborate with the strategic and operational managers in delivering the vision, strategies and goals for the Housing Income and Tenancy Sustainment services, deputizing where reasonably requested to maintain smooth operations. Be responsible and accountable for delivering a compliant and seamless technical and customer service under the legislative and regulatory framework, with a firm focus on sustainment, engagement and satisfaction, with eviction as a last resort. Through your Team Leaders, be responsible and accountable for leading, managing and developing your team in the positive and effective delivery of services that maximise revenue to the Housing Revenue Account (HRA) including dwelling and garage rent collections and primary debt recovery, service charging to tenants and leaseholders, section 20 consultation collections, and recharging that is customer centric, with regard for equality and diversity, and with the highest degrees of integrity and professional standards. Through your Team Leaders be responsible for the collection and minimization of former tenant debts, to meet or exceed targets for bad debt provision set by the Councils ...