Customer Service Coordinator - Transport / Distribution - Stockport - Up to £35,000.
About the Company
Our client are a well-established logistics company based in Stockport and due to their continued growth they are looking for an experienced Customer Service Coordinator to be based in their head office in Stockport. They currently operate across 2 pallet networks, hazardous and non-hazardous freight and working within the UK Transport department.
Customer Service Operator- The Rewards
Salary up to £35,000
Competitive pension scheme
20 days holidays + BH
Training and development opportunities available Customer Service Operator - Requirements
Experience working within a Transport / Distribution environment is essential
Experience operating within a Pallet Network
Recent UK Road Haulage operational experience is preferred as is a good understanding of other modes of freight transport preferred.
Microsoft PowerPoint and Excel skills are Essential
Excellent telephone manner Customer Service Operator - Responsibilities
Answering calls and liaising with customers chasing bookings, delivery times and dealing with queries.
Liaising with other pallet network depots to chase ETAs.
Working with the Operations team to ensure that customers' deliveries run smoothly and communicating any issues to customers in a timely and professional manner.
Managing customer claims and paperwork.
Managing and updating internal and pallet network databases accurately.
Calling and emailing suppliers to obtain quotes, negotiating prices and arranging bookings for customers.
Working with accounts to set up new businesses onto our internal system and the booking portal.
Providing excellent customer service and developing strong relationships with both our customers' and suppliers. About Us
Detail2Recruitment acts as an employment agency in respect of this position. Due to the volume of applications we receive, we are unable to give feedback on unsuccessful applications. For information on how we use your personal information, please refer to detail2recruitment privacy policy