SVP Systems Ltd is a small, friendly business that's been trading for over 20 years (previously as a Partnership).
It is a growing business supporting individuals and businesses around the Gloucester, Bristol and Weston-Super-Mare areas, both on-site and remotely.
Role Description
This is a full-time role for an Information Technology Support Engineer at SVP Systems Ltd. Working either a 09:00-17:00 or 08:00-16:00 day depending on the requirement. The role will involve travelling to and working from customers premises as well as remote support from home. The IT Support Engineer will be responsible for undertaking the following duties:
The role is responsible for a wide range of tasks such as
Providing telephone and email support
Diagnosing and resolving hardware and software faults
Upgrading, repairing and setting up new hardware
Monitoring backup, antivirus and patch management systems
Actively participating in receiving, troubleshooting, resolving and escalation of daily support incidents/requests received via ticketing system
General AD and M365 user creation and modifications
General server room and infrastructure maintenance
Maintaining customer machines, installing and updating software to ensure they are fully patched and resolving any known vulnerabilities
Supporting users in the use of computer equipment by providing necessary training and advice
Liaise with 3rd part support partners to resolve issues
Maintain a high degree of customer service
General Requirements
Full UK driving licence
Previous experience in an IT Support role
Good general IT skills and knowledge
Proficiency with Operating systems like MS Windows 11 and Server 2016+
Experience in troubleshooting and resolving hardware/software issues
Microsoft AD, M365, Intune, Azure familiarity
Solid understanding of network principles and network troubleshooting
Ability to work independently and as part of a team
Excellent problem-solving abilities
Strong communication and customer service skills
Smart and presentable at all times
Relevant IT certifications and knowledge in setting up and maintaining virtualised environments would be beneficial
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