NCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.
The Customer Success Manager is responsible for retaining and growing
revenue from existing clients, as well as creating new opportunities to
earn more revenue by building strong customer relationships and helping
drive value from our service. We partner with our customers to
understand what success looks like for them and to drive adoption.
This Customer Success Manager role will operate within our Insurance
division and will be responsible for managing a portfolio of clients. The
Insurance suite of applications and Acturis integration create a unique
end-to-end solution for companies seeking to embed insight on their
customers and prospects and are critical to onboarding, and ongoing
monitoring. The key responsibilities will be to ensure customer retention
and satisfaction across this client portfolio, upselling and cross-selling,
while managing and solving a wide variety of enquiries.
We're looking for an enthusiastic problem solver to join our team. You'll
be the first point of contact for our users ranging from financial services
institutions to technology companies. You will work with customers to
help them get the most value from their service.
nCino, the global leader in intelligent banking, has recently acquired
FullCircl. This position will be within our FullCircl brand, which was
established in 2021 through the merger of Artesian Solutions and DueDil.
FullCircl subsequently acquired W2 Global Data Solutions to further
enhance its capabilities.
FullCircl connects the insight you need when it matters most. We partner
with more than 500 of the UKs leading banks, insurers and FinTech to
deliver market leading insight on their business customers. Clients use
our product to solve three mission critical business challenges, namely
how to: identify & acquire, verify & onboard and retain & grow
customers.
We realise at FullCircl that it takes a dedicated team of brilliant people to
continually innovate, push boundaries and exceed expectations. We pride
ourselves in bringing together a diverse group of individuals with the
skills, energy and shared passion to help us do amazing things.Customer Success Manager Key Responsibilities
1. Managing our customers and ensuring they are seeing value
2. Building strong and deep relationships across a variety of people at different levels of seniority in a customer account
3. Working with the wider business in supporting and delivering value to the customer
4. Identifying new revenue opportunities (this role is quota carrying as part of a team target)
5. Delivering a consistently high level of admin by keeping our CRM and notes up to date
6. Providing the team with support and guidance where appropriate
7. Identifying risks and potential blockers within our customer base
8. Developing and nurturing a wide network of Champions across your accounts
Our ideal Customer Success Manager will have
9. A can-do attitude is essential, sector experience desirable
10. A clear connection with our mission of helping our customers do better business, faster
11. Alignment with our core values (
12. Experience working with sales & marketing teams to ensure successful execution of product features
13. Self-driven, comfortable asking difficult questions and eager to contribute your own ideas
14. Analytical, clear and pragmatic thinking skills, with strong attention to detail
15. Considerable experience working in a SaaS environment
16. A professional attitude with openness to feedback and coaching
17. Excellent listening, presentation and communication skills at all business levels
18. Ability to learn quickly and adapt to changing business needs
19. Understanding of customer success and account management
20. Ability to partner with customers in developing their strategic direction
21. Ability to navigate large complex organisations with strong collaboration and influencing skills
22. Attention to detail and ability to deal with multiple concurrent initiatives
23. A mature and professional approach to your responsibilities and
24. leading a positive impact on the wider team