Overview
Reception Supervisor, Malmaison
£12.77ph 40 Hours per week. Permanent Malmaison York
Be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison.
Are high standards second nature to you? Do you love people and making guests smile every day knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink and a brand you will be proud of? We love Food, Wine and Cocktails - almost as much as you do!
As Reception Supervisor you and your team are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.
We create memories that the guest will never forget. This could be the next step for you into a HOD position within Malmaison - we actively encourage internal development and progression, Onwards and Upwards.
Responsibilities
* Be the face of the hotel for guests and ensure high standards of guest service.
* Lead and support the Reception team to deliver a smooth guest journey from arrival to departure.
* Set the tone for the visit and ensure everything is above and beyond before guests leave.
* Collaborate with other departments to create memorable guest experiences.
Benefits
* Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
* Discounted Friends and Family Room Rate with 50% off best available rate.
* 35% off your bill when you dine in our Brasseries and Bistros
* Fully funded Apprenticeship programmes that support you in developing your career
* High Street Discounts on a range of high street shops, experiences, holidays and much much more
* Cycle to work scheme - save up to 40% on a wide range of bikes
* Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
* Referral schemes that pay up to £1500 (just for getting your mates jobs!)
* A decent uniform that doesn't make you look like an extra from a 70s TV sitcom.
* Wellness & National Campaign Days Calendar promoting activities like Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
* Wagestream for instant access to pay as it’s earned; track wages in real time and access up to 50% of earned pay
* Complimentary stays on your 1st, 3rd and 5th anniversaries with Dinner, Bed & Breakfast
* Support from The Brain Charity
* Employee Assistance Programme - free, confidential advice available 24/7 to you and your family
Our Sustainability Goals
* 100% of our electricity is generated using renewable energy
* Recycle a minimum of 70% of hotel waste
* Chemical-free cleaning in bedrooms and public areas; enzyme-based eco-friendly system in kitchens
* Volunteer to work for sustainable charities 2 days per year on full pay
Interested?? Click Apply Now
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
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