Leisure Assistant Manager - Billing Aquadrome - Northampton, Northamptonshire Meadow Bay Villages are actively seeking a full-time Leisure Assistant Manager to assist overseeing and managing their leisure offerings on site. Our extensive aquatic offering includes the largest aqua park in Northamptonshire with a water sports offering, a state-of-the-art indoor swimming pool complete with a kids’ area and exciting water slides, an outdoor splash park, and a collection of premium hot tubs for relaxation and luxury. We’re looking for enthusiastic and safety-focused individuals to join our team with a passion for water sports, to enhance the delivery of memorable experience for all visitors. Job Title: Assistant Leisure Manager Location: Crow Lane, Northampton NN3 9DA Employment Type: Full Time - 40 hours, 5 days a week Shift Patterns: Mon – Fri / Weekends / Bank Holidays / Days Reports to: Head of Water Activities Minimum Requirements: Must meet the qualification standard (Please see below). Be a team player with a willingness to learn. Have a minimum of 1-2 years of management in a leisure background (ideally in an outdoor aqua park or pool.) Job Specification Work as part of the team to set up the site at the start of each session and close down post-sessions at the end of the day. Providing excellent customer service, ensuring each visitor has a successful, rewarding and enjoyable experience. Welcoming customers and staff to the facility. Monitoring the water ensures all water users are safe and follow the safety procedures/rules. Making sure the site follows our logged NOP & EAP procedures. Recording and upkeep of site maintenance. Ensuring all visitors are educated in, and adhere to the facilities etiquette and rules. Respond to those needing assistance; vigilantly monitor the participants to spot signs of struggle and signals for help/assistance. Leading rescues & training sessions as and where required. Carrying out daily/weekly safety checks on equipment and facilities to ensure all areas and equipment are fit for use and meet operational standards. Essential: Skills - What we are looking for Well organised and the ability to use your initiative to identify what needs to be done. The ability to delegate roles and keep our team working efficiently Ability to build strong working relationships with customers, clients and staff Flexible, adaptive mindset and approach to challenges A ‘can do’ attitude, being prepared to get hands-on with the role if and when required Excellent customer service and communication skills A desire to learn, develop and grow in the role Attention to detail in all aspects of work and areas of responsibility Minimum Qualifications – At least two of the below RLSS Lifeguarding Qualification (NPLQ, OWL or NVBLQ) - Essential RLSS Aqua Park Module AED / First Aid Certificate Pool Plant Operator (RLSS or STA) BWSW SLO 1 / SLO 2 Paddle Sport Instructor RLSS TA (OWL or NPLQ) Staff Development: As an employee you will be encouraged to take ownership of your ongoing development, as a company we believe good quality education and training are key to success and you will receive support to develop and grow your skills, this will include: Job-specific training and development, both at your induction and throughout your development pathway Support to develop your own ‘Personal Development Plan’ - input from your manager to help you highlight what you need to work on and how to achieve it. Nationally recognised training and qualifications as part of your personalised development plan. Team Benefits: Career progression opportunities Employee Assistance Programme 20% off Food & Drink while on the resort 20% Team Discount on Holidays Sound like the role for you? If this sounds like the opportunity for you and you would be a great fit as part of the dynamic, friendly team here at Meadow Bay Villages, then we’d love to hear from you.