Overview
Plaquemine Lock is a busy pub serving Michelin-bib food off Regents Canal in Angel. We have a very busy happy hour from 4 - 6 weekdays and weekends serving drinks and cold seafood, and a main sitting serving Louisiana classics like gumbo and jambalaya accompanied by live music on the weekends.
You must
* Love hospitality and making the guest experience as good as it can possibly be
* Be organised and meticulous with your work and able to follow systems
* Be a warm and affable presence whilst upselling and pushing specials
* Effectively manage your whole section, carefully monitoring each table for problems and ensuring timings are adhered to
* Be a team player - we're a small, independent neighbourhood pub and we want everyone to get along
* Be reasonably flexible with hours - if you can't be here by 2pm you won't be able to do the job
Responsibilities
* Previous experience in food service or restaurant settings is preferred, with fine dining experience being a plus.
* To be able to answer questions about all items on the menu, including advising on allergies and dietary requirements
* Taking food and drink orders from customers and entering them into the till
* Explaining the menu and assisting customers with their order
* Running a section sometimes alone, sometimes assisted by a food runner
* Turning tables within requested timeframe
* Basic wine, spirit and cocktail knowledge
* Maintaining good communication with the supervisor especially with regard to complaints or problems
* Work tables according to the reservation system
* Demonstrate an understanding and awareness of all policies and procedures relating to Health and Safety, Food Safety including allergies, and Fire Safety
* Familiar with emergency and evacuation procedures
* Ensure all accidents and near misses are always logged in a timely manner and brought to the attention of the Floor Manager
* Report anything considered a health and safety hazard
* Ensure safety and hygiene standards are met
Job Types: Full-time, Part-time, Permanent
Pay: From £14.50 per hour
Expected hours: No less than 20 per week
Work Location: In person