Senior Delivery Manager – IT Infrastructure (Delivery Manager II)
Join to apply for the Senior Delivery Manager – IT Infrastructure (Delivery Manager II) role at UST
Senior Delivery Manager – IT Infrastructure (Delivery Manager II)
Join to apply for the Senior Delivery Manager – IT Infrastructure (Delivery Manager II) role at UST
Role Description
Senior Delivery Manager – IT Infrastructure
London - Hybrid
Permanent
We're seeking an accomplished Senior Delivery Manager – IT Infrastructure to lead our ITSM strategy and execution across complex, enterprise-scale environments. In this role, you’ll have the opportunity to shape our IT service delivery landscape, mentor high-performing teams, and influence executive decisions with real business impact.
Role Description
Senior Delivery Manager – IT Infrastructure
London - Hybrid
Permanent
We're seeking an accomplished Senior Delivery Manager – IT Infrastructure to lead our ITSM strategy and execution across complex, enterprise-scale environments. In this role, you’ll have the opportunity to shape our IT service delivery landscape, mentor high-performing teams, and influence executive decisions with real business impact.
The Role
* Define and implement IT service management strategies and policies aligned to ITIL and global best practices
* Optimize infrastructure operations to support business goals and drive enterprise efficiency
* Lead, mentor, and inspire a team of Operations Managers and ITSM professionals
* Align service delivery with broader organizational strategies and growth plans
* Establish and track KPIs, benchmarks, and metrics to measure and improve ITSM effectiveness
* Identify performance gaps and lead continuous improvement initiatives
* Partner with business leaders and IT executives to understand evolving service needs
* Translate strategic objectives into actionable service delivery priorities
* Ensure consistent adoption of ITIL-based processes and governance models
* Enforce compliance with SLAs, regulatory standards, and operational excellence
* Oversee implementation and enhancement of ITSM platforms (e.g., ServiceNow)
* Ensure scalable, secure, and efficient infrastructure supports service delivery needs
* Provide insight and strategic advice to senior leadership on ITSM innovations, trends, and opportunities
* Contribute to decision-making that drives business transformation
* Manage third-party service providers, contracts, and SLAs to ensure quality outcomes
* Lead vendor performance reviews and cost efficiency assessments
* Align workforce planning with business demand and long-term strategic goals
* Optimize team capabilities across regions and projects
* Deliver insightful reports and dashboards to executive stakeholders
* Translate data into action with impactful recommendations
* Foster a culture of learning, knowledge sharing, and IP development
* Lead internal initiatives for ITSM governance and continuous upskilling
What You Bring
* Bachelor’s degree in Computer Science, IT, or related field (Master’s preferred)
* Minimum of 16+ years in IT Service Management or Infrastructure Delivery
* Minimum 3–5 years in a senior or strategic leadership role
* Proven experience managing complex, large-scale IT environments
* ITIL Foundation (Intermediate/Expert preferred)
* PMP, Six Sigma, or equivalent certifications are a plus
* Mastery of ITIL, COBIT, and enterprise ITSM tools (e.g., ServiceNow)
* Strong leadership, communication, and stakeholder engagement skills
* Expertise in vendor management and SLA compliance
* Strategic thinker with hands-on delivery capabilities
* Culturally adaptable with experience in global/multi-regional teams
* Self-motivated and resilient in fast-paced, evolving environments
Hurry & apply for a more detailed conversation!
#UST
Skills
It Infrastructure,It Management,Service Delivery Management
Seniority level
* Seniority level
Director
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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