About Us
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Grwp Llandrillo Menai was established in 2012 as a result of mergers between Coleg Llandrillo, Coleg Menai and Coleg Meirion-Dwyfor. It employs 2,000 staff and delivers courses to around 21,000 students, including over 1,500 higher education students, across Anglesey, Conwy, Denbighshire and Gwynedd.
The Grwp aims to support the economy of North Wales by equipping local people with the skills and qualifications needed to ensure the competitiveness and success of the region. The Grwp's wide range of courses, high quality learning experiences, first-class facilities and talented staff all contribute towards the achievement of these goals.
Additional opportunities to study locally for degrees and professional qualifications enable more young people and mature learners to achieve their potential. A University Centre at the Rhos-on-Sea Campus provides fabulous facilities for the Grwp's Higher Education students.
Our mission of 'Improving People's Futures' captures what we are about as a further education organisation. Although delivering successful qualifications is essential to us, we also make a significant impact on social cohesion and economic development. We aim to be at the heart of our communities and to be the skills engine that drives the success of North Wales.
Job Purpose
To provide an effective, efficient and friendly student support service to prospective students and learners studying at Coleg Menai. Duties will include providing a help-desk facility, providing support to learners at risk of disengaging through providing support and referring as appropriate, providing information and guidance on a range of student financial support products and services, administering student finance funds, receiving and recording applications for student financial services, inputting and maintaining data records.
You will be able to demonstrate experience in a customer focussed role and will need a good level of IT skills. A high level of customer services and communication skills is essential. The ability to be flexible and work within a dynamic environment is essential.
Salary - £23,684.25 - £26,848.54 per annum
Contract terms - Full Time (37 hours per week), Term Time - 42 weeks per year (during the college term)
Location - Bangor
Pension Provider - Local Government Pension Scheme
Annual Leave -
28 days leave per annum, rising to 32 days after 5 full holiday years continuous service (01 September to 31 August).
All normally observed public holidays, determined annually.
Up to 5 days efficiency closure days per annum, determined annually.
Term Time contracts will receive a pro rata entitlement to the above paid as part of annual salary.
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