Key Account manager – Covering school clients across the Midlands and South-West Do you have the drive, work ethic and passion to build your pipeline and provide an outstanding service to your clients? Would providing the best possible account management experience be your part in improving lifelong outcomes through excellent IT provisions in schools?
Do you have referenceable experience of EdTech sales and key client Account Management, with a good understanding of IT networking and a high level of computer literacy?
Are you confident and competent working with clients at all levels of seniority within schools and Multi Academy Trusts?
Can you work as a leader in our sales team to help increase our client base and increase sales?
Have you been working as a technician for an Edtech support company delivering account management support and looking to step into a more sales focussed role?
Be an ambassador for Computeam and fully own your client account base
Effectively build professional and trusting relationships with client schools and Multi-Academy Trusts
Manage client objections and expectations confidently when discussing service provision
Work with Technical Leads to help improve the provision of IT in our client schools and develop an IT Strategy that will improve education outcomes through technology
Apply proactive sales strategies ensuring client needs are met and sales opportunities are maximised to meet product, service and recurring revenue targets
Make regular contact with clients to ensure services are being delivered satisfactorily, including post-project follow-up calls
Use sales and negotiation strategies to win new business, maintain and improve recurring revenue whilst providing the best possible IT services for our clients
Develop an expert knowledge of Computeam’s current IT solutions, products and services.
Respond to new sales enquiries and leads from vendor partners
Manage agreements and the renewal process for all recurring services exploring opportunities to enhance the current levels of service
Win referrals and positive social media responses through excellent service and promote Computeam’s values in all communications
Actively promote and manage CSAT data, taking accountability for reviews where issues were identified and apply the learning for future negotiations
Previous experience of sales and account management in an IT Managed Service Provider
To have excellent computer literacy and a sound understanding of IT networking
To be able to identify and prioritise your time, account management responsibilities and client demands using sales and account management strategies and IT platforms to deliver at an optimal level
Understand the sales cycle and adapt your approach accordingly for a mix of clients
Have significant experience of managing a large number of clients, to achieve both long- and short-term sales objectives
Have excellent knowledge of CRM platforms to maximise sales opportunities
Be able identify opportunities and strategies to improve sales processes
As well as having many of the skills needed for the role, you will be someone who really does have an interest in the power of education to improve lives, and a natural affiliation for providing excellent service to your clients.
Passion – truly engage with our aim and use that to provide the best service you can in your role
People – collaborate with the team to support and develop on a peer-to-peer basis
We are looking for amazing people to join us on our drive to make better outcomes for all through the excellent provision and management of IT solutions in educational establishments.
As a Top 10 Mid-Sized company to work for over the last 3 years running, we have excellent engagement and wellbeing practices, which in turn drives an excellent service for our clients. While administration and technical skills are important, we always hire for a positive attitude and a commitment to our core values and excellent support for our schools. Along with our positive outlook and shared values of improving the future of young people through IT, we provide:
Annual Profit Share scheme (after 12 months)
Royal London Pension scheme with Employer contribution
Employee Wellness App and Mental Health Support
Discounted Private Medical Insurance
Salary sacrifice EV car scheme
Funded professional training
Bike to work scheme
Carbon footprint offset with EcologiCompany events & charity fundraising opportunities
OTE of £60-£70k based on reaching commission targets with £30k- £35k base, depending upon experience
40 hours a week – Flexible working hours and hybrid working.
WFH when not visiting clients, with expectation to attend our regional office at least once a week.
Monday - Friday
Laptop & phone provided