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Location: Aylesbury (Hybrid working)
Salary: From £28,000 per year + a generous bonus paying circa 20% per annum
Start your career with Esri UK
Are you a recent graduate looking to begin your career in a supportive, fast-growing technology company?
Do you enjoy building relationships, solving problems, and helping people succeed?
We’re looking for a motivated and curious Graduate Internal Sales Account Manager / Customer Success Manager to join our Internal Sales team at Esri UK, the UK market leader in geospatial technology.
You don’t need previous experience in sales, GIS, or software. If you enjoy working with people, are keen to learn, and take a proactive approach, we’ll provide all the training, mentoring, and support you need to thrive.
About Esri UK
Esri UK provides the world-leading ArcGIS platform to organisations across the public and private sectors. Our technology helps solve real-world challenges — from supporting emergency services to improving environmental sustainability.
We are a profitable, growing, and people-focused company that invests in early careers and offers clear development pathways, ongoing learning, and long-term career opportunities.
What you’ll be doing
As a Graduate Internal Sales Account Manager / Customer Success Manager, you’ll:
1. Build and nurture customer relationships – act as a first point of contact and help customers get the most from their ArcGIS software.
2. Support customer success – guide customers through onboarding, help resolve challenges, and ensure they achieve real value from our products.
3. Identify opportunities – understand customer needs and work with colleagues to support growth and long-term success.
4. Learn our technology – develop a strong understanding of GIS and ArcGIS through structured training, mentoring, and hands-on experience.
5. Collaborate across teams – work closely with marketing, technical teams, and senior account managers to deliver an excellent customer experience.
You’ll be a great fit if you
6. Have recently graduated (whilst an interest in Geography is an advantage, any degree discipline considered).
7. Enjoy communicating with people and building relationships.
8. Have strong written and verbal communication skills.
9. Are curious, proactive, and motivated to learn new technology.
10. Can manage your time effectively and stay organised.
11. Enjoy working as part of a friendly, collaborative team.
12. Have entitlement to work full time in the UK without restriction
Some experience in customer care, sales, account management, GIS, or software is beneficial, but not essential. If you’re enthusiastic and willing to learn, we’ll support your development.
Why join us?
At Esri UK, we’re passionate about helping organisations unlock the power of location intelligence through our world leading ArcGIS technology. We also care deeply about creating an inclusive, supportive environment where people can do their best work.
13. We offer a competitive basic salary (starting from at least £28 k) plus a generous bonus paying c. 20% per annum
14. A great benefits package including: a 6% company pension; healthcare scheme; gym contribution; cycle to work scheme; family friendly policies, including enhanced maternity and paternity benefits. We believe that as a company we should give back wherever we can and also offer volunteering opportunities for charities that are important to you.
15. Flexible working. We all work flexibly and are happy to consider part time and full-time applications, please just detail what you are looking for in your cover letter.
Our commitment to inclusion
Esri UK is an equal opportunity employer. We recognise the importance and value of a diverse and inclusive workforce and the positive impact this has on our people, our customers, and our culture.
How to apply
16. Please apply via our website esriuk, including your CV and a short cover letter explaining why you’re interested in this opportunity.
17. Application deadline: 18th Jan 2025 - We review applications as they’re received, so we encourage you to apply early.
NO AGENCIES PLEASE