Join Our Team as a Customer Service Assistant in Orpington!
Are you a proactive and customer-focused individual ready to make a meaningful impact?
If so, we have an exciting opportunity for you!
Our client, a leading organisation in the financial services sector, is searching for an enthusiastic Customer Service Assistant to join their vibrant team in Orpington.
Position Details:
1. Hours: 9am - 5pm
2. Days: Monday - Friday
3. Contract Type: Permanent
4. Location: Just a 14-minute walk from Orpington train station
Key Responsibilities: As a Customer Service Assistant, you will be instrumental in achieving both financial and non-financial targets. Your responsibilities will include:
5. Engaging with customers and prospects to provide product information and support throughout the application process
6. Building strong relationships by answering queries about new products and renewals
7. Processing new business applications and ISA transfers while ensuring timelines and quality standards are met
8. Handling inbound and outbound calls with professionalism and accuracy
9. Maintaining detailed records through data input and correspondence scanning
10. Assisting with service improvement initiatives and any additional duties assigned by the Chief Executive Officer
What We're Looking For: To excel in this role, you should possess:
11. A strong background in customer service
12. Phone Skills Required
13. Excellent communication skills and the ability to remain calm under pressure
14. Strong attention to detail and proficiency in MS Office
15. A results-driven mindset with exceptional time management skills
16. The ability to adapt to workload fluctuations and work effectively as part of a team
Key Soft Skills/Behaviours:
17. Customer-focused with a keen understanding of their needs
18. A self-starter who is organised and forward-thinking
19. Good interpersonal skills to support both customers and colleagues
20. Passionate, positive, reliable, and enthusiastic
21. Ability to use initiative and influence effectively
How to Apply: If you're excited about this opportunity and ready to make a difference, please submit your application today! Alternatively, you can email your CV to .
Let's make a difference together! Join us in providing exceptional service and support to our valued customers! We can't wait to meet you!
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.