Location: Reading| EmploymentType: Full-Time| Areyouaconfidentcommunicatorwithapassionfordeliveringfirst-classcustomerservice?Ourclient,aleadingorganisationintheirsector,islookingfora CustomerServiceAdvisor tojointheirdynamicteambasedinTheale. AbouttheRole Inthisfast-pacedandcustomer-centricposition,youllplayapivotalroleinensuringseamlessservicedeliveryacrossaportfolioofclientcontracts.Actingasakeyliaisonbetweenclients,serviceproviders,andinternalteams,you'llhelpmaintainoutstandingoperationalstandardsanddrivecustomersatisfaction. KeyResponsibilities Coordinatedailyworkflowstosupporttimelyandefficientservicedelivery Handleinboundcallsandemailsprofessionally,resolvingissuesatfirstpointofcontact Monitorservicelevelagreements(SLAs),escalatingriskswhenneeded Produceaccurateestimatesandquotationsforclientservices Managepurchaseordersandmaintaindataininternalsystems(CMMS) Fosterstrongrelationshipswithbothclientsandexternalsuppliers Supportcontinuousimprovementandbestpracticeacrosstheteam WhatWe'reLookingFor Excellentverbalandwrittencommunicationskills IntermediateITproficiency(Excel,Word,Outlook) Strongorganisationalskillswithaproactive,solutions-focusedmindset Abilitytomanagemultiplestakeholdersandthriveunderpressure Aflexibleteamplayerwithhighattentiontodetail PreferredBackground Previousexperienceinacustomerserviceorcallcentreenvironment Experiencemanagingorworkingtoservicelevelagreements Exposuretomedicalequipmentorhealthcaresettingsisadvantageous Qualifications NVQLevel14orequivalentinCustomerService(desirable) Additionalvocationalcustomerservicequalificationswelcome AdditionalDetails Office-basedinTheale NoUKorinternationaltravelrequired Englishfluencyessential