Customer Service Team Manager (Luxury Markets)
£40,000 - £45,000 + Bonus scheme
London / Hybrid (2/3 days in office)
Our client, an AIM-listed global company are looking to hire an experienced, dynamic, and reliable Customer Service Team Manager that is looking to grow their experience and create a culture of excellence and integrity within their team - which currently is made up of 8-10 highly experienced Customer Service Associates.
This position could suit an experienced Customer Service Team Leader looking for a new opportunity within Management with a clear focus on delivering a world-class Customer experience, expanding contracts with new and existing clients and most importantly you’ll be passionate about people and helping them to perform to the best of their ability.
Monday to Friday 8-5, rotating late and weekend shifts (works out roughly 1 per month but can be up to 2)
Key Responsibilities
1. Cultivate a high performing, enabling culture that supports our people, making them reportedly happier, more collaborative, and more effective.
2. Contribute to, implement, and execute Service Delivery policies and procedures, for new and existing team members, to facilitate an effective and efficient Service Delivery.
3. Contribute to, implement, and execute Quality Assurance policies and procedures, for new and existing team members, to facilitate a quality...