The Role
As a Service Transition Manager on a 7 month fixed term contract, You’ll play a pivotal role in ensuring new and changed IT services are delivered seamlessly into live operation, improving service quality and minimising disruption across the organisation.
Day-to-day, you’ll work across multiple projects to lead the transition of new or changed IT services into live operation. You’ll collaborate closely with project managers, architects, and operational teams to define service requirements, validate readiness, and oversee handovers. You’ll manage risk, ensure governance and quality standards are met, and keep stakeholders informed at every stage — ensuring each service is delivered smoothly, sustainably, and with minimal impact on live operations.
Your responsibilities will include:
1. Leading service design and transition activities across the full project lifecycle
2. Managing operational readiness and ensuring smooth handover into live operations
3. Collaborating with project managers, architects and service owners to meet service requirements
4. Identifying and mitigating risks to service transition and delivery timelines
5. Reporting on service readiness status and ensuring governance and quality standards are met
6. Building strong stakeholder relationships to drive engagement and successful outcomes
Essential experience of the Service Transition Manager:
7. Proven experience delivering complex IT service transitions within large or multi-stakeholder environments
8. Strong knowledge of ITIL practices, specifically Service Design and Service Transition
9. Demonstrated ability to manage operational readiness and handovers into live service
10. Skilled in stakeholder management, engagement and communication across technical and business teams
11. Experience working across the full project lifecycle from initiation to early life support
12. Proficient in reporting, governance and risk management within service transition activities
Essential qualifications for the Service Transition Manager:
13. ITIL Foundation certification (v3 or v4)
14. Degree or equivalent experience in Computer Science, Information Systems or a related field
We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.
This role is 37 hours per week based at Farnborough.
Hybrid working patterns are available.
Farnborough
At our Farnborough site exciting work takes place at our state-of-the-art facility, with high-energy laser technologies, our 5m pressurised wind tunnel which has a simulation capability that is unique in the UK and our large research and development projects is a real hub of creativity, research and innovation. Join our talented teams of Engineers, IT & Cyber Specialists, Project Managers, Group Functions Teams and many more to provide future defences in the UK.
Why Join QinetiQ?
As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.
As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture.
Our Benefits
15. Matched contribution pension scheme, with life assurance
16. Generous holiday allowance, with the option to purchase additional days
17. Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
18. Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
19. We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
20. Volunteering Opportunities - helping charities and local community
Our Recruitment Process:
We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels valued, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments.
Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which means factors such as nationality or previous nationalities may affect the roles that you can be employed in.