Job Purpose
A key member of our Administration Team providing excellent service and support to the Association's current and potential members to ensure a positive customer experience and journey at all times.
The role is a combination of administering claims and membership as well as providing direct debit cover and general administrative support within the Association.
Responsibilities and Accountabilities
Claims
1. Sort, process and archive claims forms.
2. Respond to all claims enquiries and requesting medical certificates where required.
3. Price claims - assess and process the correct benefit amount for each claim.
4. Print cheques, collate claims cheques and supporting correspondence.
5. Check, process and update pending claims files.
6. Filing all claims records and communications.
7. Contacting customers to request additional information.
8. Ensuring all claim / customer information is recorded accurately complying with GDPR regulations.
Membership
9. Respond to all membership queries.
10. Draft and generate letters with supporting information to prospective, current and new members.
11. Enrol group and individual members on to the membership database and issue supporting correspondence.
12. Process continuing membership requests.
13. Check and update group membership lists, extracting information from these lists (such as cancellations).
14. Organise, print and request group lists.
15. File all membership records accurately complying with GDPR regulations.
16. Maximise membership conversion through tracking new membership enquires with follow up correspondence.
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training.