The Role
The role of Service Manager offers the unique opportunity to build a business unit from the ground up. You will initially be defining the aftermarket services offering as well as building relationships with customers and key stakeholders to introduce this area of the business. If you have a passion for service excellence and relationship building this is the perfect opportunity for you. You will be responsible for:
1. Defining the organisational structure and best practices for the Service & Repair business unit, as well as developing a plan for business growth and KPIs
2. Managing and expanding on the current spares and service support team and recruiting the field service team as the department expands.
3. Meeting with internal stakeholders to raise the profile for Service & Repairs, highlighting current opportunities as well as creating tangible objectives for cross and up selling
4. Tailoring the Service & Repair business for larger customers, understanding their current gaps or requirements and adapting this to the current service offering
5. Meeting with customers to discuss service and after sales services the business can offer to existing customers.
The Candidate
To be successful in your application for this Service Manager role you will need:
6. Experience in a maintenance management, engineering management or service management type role.
7. An entrepreneurial character with the ability to manage both operationally and commercially
8. Strong leadership skills and the desire to grow and develop the spares and service support team
9. Someone who wants autonomy and the ability to build a business unit from the ground up
10. Someone who can create a vision and inspire others to follow
The Benefits
For this Service Manager role the following benefits are on offer:
11. £65,000-£75,000 base salary
12. £455 per month car allowance
13. 4% matched pension
14. 25 days annual leave
15. Flexible Bank Holiday policy
ATA Recruitment specialises in Manufacturing, Infrastructure, Civil, Transportation and general Engineering recruitment on both a permanent and contract basis – for more opportunities like this one, visit our website.
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