Salary: £30,000 - 30,000 per year Requirements:
* Minimum 2 years experience in an IT Support/Systems Administrator or Service Desk role
* Strong knowledge of Microsoft Windows Server and Desktop operating systems
* Skilled in using Microsoft 365 Admin Centres, Active Directory and Group Policy
* Basic networking concepts (DNS, DHCP, TCP/IP)
* Strong working knowledge of common desktop applications including Microsoft Office, Teams, Internet browsers, Adobe Suite, etc
* Advanced Microsoft Excel skills
* Experience with Windows Server administration, user management, and system monitoring
* Familiarity with virtual infrastructure and backup tools (e.g. VMWare/Veeam)
* Hands-on experience with hardware/software installation and troubleshooting
* Experience with SharePoint and Cloud storage
* Awareness of software licensing regulations and compliance requirements
* Basic understanding of networking and physical IT infrastructure
* (Desirable) Exposure/Knowledge of Avaya or other enterprise telephony systems
* (Desirable) Cloud-based phone systems
* (Desirable) SQL and relational databases
* (Desirable) PowerShell scripting knowledge
* (Desirable) DHCP and broader Active Directory administration
* (Desirable) Azure / Defender / Other 365 products
* (Desirable) Web technologies: HTML, CSS, PHP, JavaScript
Responsibilities:
* Act as the first point of contact for IT-related issues via phone, email, or helpdesk system to users throughout the company
* Undertake Desktop and Server Administration tasks
* Support user accounts, permissions, and access control through Active Directory/Microsoft 365
* Perform routine maintenance and updates on systems, ensuring compliance with company IT policies
* Provide support to the Head of IT
* Provide overall support for software/hardware used by all employees of the company including remote workers
* Take responsibility for managing the asset inventory
* Support onboarding and offboarding of employees (account setup, equipment preparation)
* Assist with maintaining backups, antivirus systems, and system monitoring
* Work closely and maintain good relations with a variety of IT partners
* Monitor system performance and recommend improvements to meet business needs
* Provide support for printers in conjunction with third party supplier
* Understand and support the telecoms systems used within the company
* Support the in-house Intranet system and related processes
* Understand and provide user support for the company CRM and booking system
Technologies:
* Active Directory
* Azure
* Cloud
* CSS
* CRM
* Excel
* Hardware
* Support
* Microsoft 365
* PHP
* PowerShell
* SQL
* SharePoint
* TCP/IP
* VMware
* Veeam
* Web
* Windows
* Office 365
* Network
More:
We are a fast-paced company located in Cheltenham, looking for an IT Support Analyst to join our team. Our ideal candidate is customer-focused, technically skilled, and eager to learn. This role involves providing 1st and 2nd line technical support to a varied group of end-users, including remote colleagues. We offer a collaborative work environment where you will gain diverse experience and play a key role in maintaining the efficiency of our IT systems. This is an onsite role, and we value strong communication skills and a can-do attitude in our team members.
last updated 2 week of 2026