Are you excited to find your next role in Customer Service? Do you have experience working in a fast-paced environment and have brilliant communication skills?Juice is absolutely delighted to be supporting a reputable and high-end Bath-based organisation, with their search for an Inbound Customer Service Advisor.We are looking for a professional individual, who takes pride in giving excellent customer service, someone who brings energy and enthusiasm to their role and is eager to make a difference within an organisation. This is an exciting time to join an established brand and provide crucial support to the running of the business.
This is a full time in the office role.DAY TO DAY:• Being the first point of contact for customers, providing exceptional customer service via telephone and email communications.• Be responsible for understanding customer needs, taking orders from customers, and providing technical support.• Organise and process returns.• Maintain internal records, and account administration, update the system, and record any written or verbal correspondence efficiently.• Liaise with customers and couriers through the telephone and through email.• Process calls timely in order to meet achievable team targets.WE WOULD LOVE TO SEE:• Be a customer service professional, with excellent communication skills and a strong telephone manner.• Be energetic and positive with your approach, and always possess a can-do attitude.• Confident in working towards goals an...