Summary This role offers a unique opportunity to gain hands-on experience supporting a wide range of web-based software solutions, particularly within the shipping and e-commerce sectors. Wage £17,000 a year Check minimum wage rates (opens in new tab) Training course Digital support technician (level 3) Hours Monday - Friday, 08:30 - 17:30 with a 1-hour lunch break (40 hours), 40 hours a week Start date Thursday 6 November 2025 Duration 1 year 3 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work This role offers a unique opportunity to gain hands-on experience supporting a wide range of web-based software solutions, particularly within the shipping and e-commerce sectors. As part of the IT support function, you will assist in configuring client systems, resolving technical issues, and delivering exceptional service to both internal and external stake holders. You will work closely with cross-functional teams – including sales, customer service and commercial to ensure smooth onboarding and ongoing support for complex client accounts. The ideal candidate will demonstrate strong communication skills, a proactive approach to problem-solving, and a willingness to learn. You'll be encouraged to explore emerging technologies, including artificial intelligence, and contribute ideas on how they can be applied to improve business processes and enhance client support. This apprenticeship offers structured training, mentorship, and the chance to build a solid foundation for a career in IT support and consultancy. Recruitment for this position will be in conjunction with our chosen apprenticeship provider. Key responsibilities: Helping to set up new client accounts on our systems. Talking to clients and guiding them through how to use our software Investigating and solving technical problems Working with other teams like Sales and Customer Services to support our clients Learning how to use tools like FTP, APIs, and other web technologies Keeping records of your work and learning how to manage tasks and priorities Exploring how AI tools can improve the way we support our clients Where you'll work Parkway Trading Estate, Cranford Lane Hounslow TW5 9QA Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider TECHNICAL PROFESSIONALS LIMITED Training course Digital support technician (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice. use data accurately and securely to meet business requirements and in line with organisational procedures and legislation. apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices. provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases communicate effectively through a variety of different channels using terminology appropriate to the audience use digital resources to extend own knowledge and skills relevant to their role risk assess the organisational impact of decisions that they take use digital systems to identify productivity and performance improvements use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice maintain system security in line with organisational policies. support digital operations or digital change and transformation activities. investigate application problems and enable resolution to maintain productivity and improve quality of service. coach and guide stakeholders to develop their applications skills to use digital systems effectively. monitor data to analyse systems use and provide insights to recommend use or applications developments. support customers in the use of information, products and services through digital channels. diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification. maintain end-user systems physically or remotely. For example: software, hardware or operating systems provide and direct end-users to tools and resources to help them to resolve their digital problems. use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice. use data accurately and securely to meet business requirements and in line with organisational procedures and legislation. apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices. provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases communicate effectively through a variety of different channels using terminology appropriate to the audience use digital resources to extend own knowledge and skills relevant to their role risk assess the organisational impact of decisions that they take use digital systems to identify productivity and performance improvements use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice maintain system security in line with organisational policies. Training schedule During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Digital Support Technician standard. The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/digital-support-technician-v1-1 Requirements Essential qualifications GCSE in: English (grade 4 (C)) Maths (grade 4 (C)) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Problem solving skills Logical Team working Initiative Non judgemental Patience Calm and professional Keen to learn Other requirements You must meet the following eligibility criteria to apply for the role: • Have been a UK/EEA resident for the last 3 years • Hold valid residency status • Have the right to work in the UK About this employer Spring Global Delivery Solutions provide mail, parcel and return solutions to businesses worldwide. As an autonomous broker, we handle international deliveries across the most reliable networks. https://www.spring-gds.com/ (opens in new tab) After this apprenticeship There is an opportunity for the apprentice to be offered a permanent contract upon successful completion of the program Ask a question The contact for this apprenticeship is: TECHNICAL PROFESSIONALS LIMITED The reference code for this apprenticeship is VAC1000344802.