Company: Vaillant Group U.K. Ltd Location: Belper-GBR Country: United Kingdom (GB) Brand: Vaillant
Contract type: Permanent Working time: Full-time
What We Achieve Together
* Working as part of the Vaillant Service Technical department providing technical advice to external Gas Safe registered Engineers.
* Interpreting and explaining technical information and instructions.
* Understanding customer requirements and giving clear, diplomatic telephone advice.
* Providing world‑class customer service while being confident in technical guidance.
* Target‑driven performance measured against KPI’s.
What Makes Us Successful Together
* GCSE Grade 4 or above or an equivalent qualification in English is essential for all applicants.
* Passion for customer service and pride in exceeding expectations.
* Good problem‑solving aptitude to accurately diagnose faults.
* Computer literate with experience of Microsoft applications and a good understanding of Salesforce.
* Excellent communication skills and teamwork enjoyment.
* Existing knowledge of our products is a plus, but full product training is provided.
What You Can Count On
* A recently refurbished contact centre providing a comfortable modern working environment.
* Sit‑stand desks that support productivity, concentration, and creativity.
* Work‑life balance with well‑communicated shifts.
* Team‑building events and competitions for social interaction.
* Attractive remuneration, 25 days holiday plus bank holidays, and bonus opportunities.
* A generous pension scheme for greater financial security in retirement.
What Makes Us Special
We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy‑saving solutions. You will find sustainability everywhere at the Vaillant Group – in the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate.
Become part of the Vaillant Group and help us shape the future of heating!
We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.
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