Overview
Account Manager – Wates Property Services (WPS) for the London Borough of Enfield. The role is full-time and permanent with a competitive salary and benefits.
The Vacancy
Account Manager – Wates Property Services (WPS). Client: London Borough of Enfield. Full-Time | Permanent. Competitive Salary + Benefits. You will lead and nurture the partnership with the London Borough of Enfield, ensuring excellence in service delivery and client satisfaction.
About The Role
As Account Manager, you will be the key point of contact for our client, responsible for overseeing contract performance, driving continuous improvement, and ensuring that our services align with the borough’s strategic goals. You will work closely with operational teams, stakeholders, and the client to maintain high standards and foster long-term collaboration.
Key Responsibilities
* Manage the day-to-day relationship with the London Borough of Enfield.
* Monitor and report on contract KPIs, SLAs, and compliance.
* Lead client meetings, performance reviews, and service improvement plans.
* Collaborate with internal teams to ensure seamless service delivery.
* Identify opportunities for innovation and added value.
* Resolve issues proactively and maintain strong client satisfaction.
What We’re Looking For
* Proven experience in account or contract management, ideally within property services or FM.
* Strong stakeholder engagement and communication skills.
* Commercial awareness and ability to manage budgets and performance metrics.
* A proactive, solutions-focused mindset.
* Knowledge of public sector contracts is advantageous.
Why Join Wates
Wates is a leading family-owned development, building and property maintenance company. We offer career development opportunities, a competitive benefits package, and the chance to work on meaningful projects that impact communities. We operate with integrity, collaboration, and innovation.
Pre-Employment Checks
Due to the nature of this position, you will need to undergo a Basic Disclosure and Barring Service (DBS) check at offer stage. Some roles may require additional pre-employment checks. For details on checks, view National Security Vetting.
About Wates
Wates Group is one of the UK’s largest family-owned construction, development, and property services companies. Our purpose is to reimagine places for people to thrive, guided by our commitments to thriving places, thriving planet, and thriving people. We are Gold Investors in People and a Disability Confident employer, committed to equality and inclusion.
We also pursue environmental targets for 2025: Zero Waste, Zero Carbon, and Positive Nature Enhancement as part of reducing our industry impact.
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