* Stage 1 Complaints Officer - Homelessness, Housing Need and Intervention and Prevention
* Public Sector - Local Authority
* Full Time - Monday to Friday, 9am to 5pm, 36 hours per week
* Temporary Role - 3 months with possible extension
* £30 to £31 per hour Umbrella
* Hybrid Working however remote will be considered
* IT equipment provided
Essential knowledge:
* Understanding of any legislative framework and government guidelines for handling complaints relating to Housing Needs, Homelessness, Intervention & Prevention
* Working knowledge of best practice in handling complaints and customer feedback
* Up-to-date knowledge of service improvement in other local authorities and changes in legislation that affect key services
Essential experience:
* Complaint handling experience in Housing Needs, Homelessness, Intervention & Prevention
* Issuing responses to stage 1 complaints and member enquiries
* Experience of working closely with different levels of staff up to an including chief executive level, gaining credibility across all levels
Essential skills and abilities:
1. Strong oral communications skills using a range of methods, including delivering presentations
2. Strong written skills, providing clear and unambiguous reports on complex issues and not use jargon
3. Ab...