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Residential Building Manager – Premium BTR Development, London
Salary: Up to £60,000
Hours: Monday to Friday, 8:30am–5:30pm
Location: East London
Macdonald and Company are partnered with a leading real estate group to appoint a Residential Building Manager to oversee the day-to-day running of a flagship Build to Rent (BTR) development in East London.
Are you passionate about delivering best-in-class service and creating exceptional living experiences? You’ll play a central role in ensuring this high-end residential community operates smoothly, safely, and with the highest standards of customer care. Reporting to the General Manager, you’ll be the go-to person for residents, leading on everything from building operations and resident engagement to health & safety compliance and service delivery.
What You'll Be Doing:
Resident Experience & Community Management
* Be the first point of contact for residents, responding to queries, resolving issues, and fostering a warm, professional environment
* Organise quarterly resident meetings and deliver building safety engagement strategies
* Collaborate with internal teams to support tenant engagement, retention, and satisfaction
Building Operations & Compliance
* Lead the day-to-day operations of the building, ensuring presentation, maintenance, and safety standards are upheld
* Oversee contractors and cleaning teams, conduct regular site audits, and escalate major works as needed
* Maintain compliance across health & safety, fire safety, statutory checks, and sustainability targets
* Supervise on-site teams and collaborate with facilities, leasing, and tenancy colleagues
* Manage service charge budgets, monitor operational spend, and liaise with procurement for key contracts
* Support the management of commercial units within the building and work cross-functionally with estate and retail teams
About You:
We’re looking for a proactive and service-led leader with a background in managing premium residential buildings. You’ll need to be highly organised, confident managing a broad operational remit, and comfortable engaging with residents, contractors, and internal stakeholders alike.
You will ideally have:
* Experience in a similar role within residential property management (BTR, PRS, leasehold or high-end rental preferred)
* A solid understanding of building compliance, H&S, and service charge budgets
* Excellent communication skills and a customer-first mindset
* ARLA Level 3 or similar qualifications (or a willingness to work towards them)
Why Join?
You’ll be part of a dynamic and values-led property group known for its quality, ambition, and community ethos. This is an opportunity to take real ownership of a landmark residential development and contribute to a team committed to raising the bar in rental living.
Interested?
If you're a confident building or estate manager ready for your next challenge, we'd love to hear from you. Apply now or drop us a message for a confidential conversation.
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