Head Of Digital Experience Hybrid
- with travel as required
Salary
- Competitive
Contract : Permanent, Full-Time
What You'll Be Responsible For Owning Digital Experience & Performance
Lead the end‑to‑end online customer experience (CX) across our website
Champion digital performance, using insight and analytics to drive optimisation
Deliver a continuous test‑and‑learn CRO strategy to maximise conversion and value
Leading SEO, Content & Platform Integrity
Champion technical SEO governance and best practice across the platform
Define a customer‑led, SEO‑driven content strategy with marketing
Ensure all content aligns with OEM brand standards and business priorities
Optimising Commercial Performance
Enhance vehicle merchandising and stock visibility online
Improve how vehicles are presented to drive engagement and conversion
Work cross‑functionally to maximise commercial impact and performance
Unlocking Value Through Data & Insight
Build a robust suite of digital performance insights
Translate data into clear, prioritised actions that improve engagement, conversion and ROI
What We're Looking For!
Proven leadership experience in product marketing, digital product, UX, or optimisation roles
Strong background in ecommerce or omnichannel retail (automotive helpful but not essential)
Comfortable collaborating with engineering, product and marketing teams
Highly data‑driven, with a track record of delivering measurable results
A customer‑first mindset with a passion for exceptional digital experiences
Ability to thrive in a fast‑paced, delivery‑focused environment
Core Benefits
Competitive salaries with structured pay scales and progression as you grow within the business
Generous annual leave that increases with your length of service
Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing
Eyecare vouchers to help cover vision care needs
Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
Dental insurance for everyday dental care and unexpected treatments
Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing
MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
Free will writing services to help plan for the future
Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle
Discounted gym memberships to support an active lifestyle
Travel insurance to help you explore with confidence
Access to home and technology vouchers
bYond card and a wide range of exclusive retail and lifestyle discounts
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
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