Salary: £33,000 - 36,500 per year Requirements: At least 3 years of IT support experience (ideally within a small/medium MSP) Microsoft 365 and Windows experience Knowledge of RMM and PSA systems (day-to-day use) Understanding of networking (Wi-Fi, VLANs, UniFi or similar) Comfortable working independently and visiting customer sites on your own Well-organised, methodical, able to handle projects as well as support tickets Driving license Written English qualifications Responsibilities: Handle support requests Support Microsoft 365 (Exchange, SharePoint, Intune/MDM) Support and administer Windows 10/11 and Windows Server (ADDS, DHCP, DNS, VPN) Visit customer sites for installs, break/fix work, and networking refreshes (servers, Wi-Fi, cabling, PCs, full-stack hardware) Build and configure hardware in an efficient and timely manner, without compromising attention to detail Get involved in project work: Microsoft Cloud migrations, Intune rollouts, hosted Azure VMs, cloud PBX deployments, full Wi-Fi replacements Technologies: Azure Cloud Hardware Support Microsoft 365 SharePoint VPN Windows Office 365 More: We are looking for an experienced 2nd Line IT Support Engineer to join our growing team in Basingstoke. This is an in-person role, Monday to Friday, which includes regular site visits across the UK. You will report directly to the Service Desk Manager and will have opportunities for training and support with certifications. We offer a competitive salary based on experience, a company pension, and a chance to be part of a young, dynamic MSP where you will have real responsibility and opportunities to progress. last updated 9 week of 2026