A fantastic opportunity for an enthusiastic and motivated individual to join a friendly Operations Team on a fixed-term 6-month basis, covering tasks across our Customer Care and Claims team. This role sits within both our Customer Care and Claims teams, playing a key part in delivering an outstanding member experience. You'll be the first point of contact for our members, handling enquiries with empathy and professionalism. You'll also assess and process claims accurately, ensuring all interactions meet our high standards of service. This is a fast-paced role that requires attention to detail, strong organisational skills, and a genuine passion for helping people
J ob Description:
* As the Customer Operations Coordinator you will be involved with Customer Care tasks involving being the first point of contact for our members via telephone, e-mail, requiring working towards individual and department KPI's.
* Process queries received via telephone and email, following specific processes (call flows and e-mail templates) to meet individual and team targets
* As the Customer Operations Coordinator you will maintain accurate member and customer records with precision and detail, completing any relevant administration tasks.
* Demonstrate empathetic and professional conduct, expressing this during sensitive policy closures and vulnerable situations. Look to resolve any dissatisfaction promptly and courteously, following internal complaints processes where necessary.
* Liaise with other departments, as and when required to resolve member queries
* As the Customer Operations Coordinator you will maintain accurate member and customer records with precision and detail, completing any relevant administration tasks.
* Diligently assess and process claims, in line with internal controls and accurately verify claims to detect and prevent fraud.
* As the Customer Operations Coordinator you will create and send letter/e-mail notifications to members
* Conduct a variety of claims administration tasks which may include - Filing, printing claims remittance letters, creating payment journals/reports
* Undertake any additional Customer Care and Claims tasks as requested by your Senior/Team Leader/Manager
For the Customer Operations Coordiantor role, it would be good to see candidates with:
* Proven experience in an administrative role
* Strong customer service skills
* Strong organisational skills with attention to detail
* Excellent communication skills and phone etiquette
* Ability to type accurately and efficiently
* Must be able to pass a credit check
* Must be able to pass DBS
Hours: Monday – Friday, 8:00 am – 4:00 pm – 9:00 am – 5:00 pm
Salary: £25,649 Per Annum
This role is commutable from: Crewe, Stoke on Trent, Nantwich, Congleton, Newcastle under Lyme, Keele, Market Drayton, Alsager, Kidsgrove, Sandbach
The role would suit candidates with the following experience: Customer Service, Customer Administration, Customer Claims, Claims Administration, Customer Service Coordinator
Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.