An exciting opportunity has arisen to be part of a brand-new Single Point of Access (SPA) service designed to transform how we deliver care and support to our patients across urgent care and community services. This is your chance to shape a pioneering, person-centred service right from the start
The SPA will act as the central hub for coordinating clinical referrals, triaging urgent needs, providing advice and directing patients to the right services at the right time. Whether you're answering a call, reviewing referrals, or coordinating rapid support, you will play a key role in ensuring patients and professionals receive timely, efficient, and compassionate responses.
Work alongside WMAS and other system partners to deliver joined-up care
* Be part of a dynamic, forward-thinking multidisciplinary team
* Help develop a newly launched, high-impact service
* Build new skills in triage, navigation, and integrated working
* Access to full training and ongoing CPD tailored to your role
* Opportunities for career progression as the service expands
* A supportive, inclusive, and flexible working environment
* Make a real difference to patient outcomes and experience
* Help reduce pressure on emergency services by ensuring safe, timely care pathways
* Work in accordance with professional code of conduct.
* Provide clinical triage, leadership and expertise.
* Act as a first contact, exercising a high degree of professional autonomy and critical judgement in providing expert advanced clinical assessment for patients referred with undiagnosed and undifferentiated needs through a range of consultation mediums.
* To initiate investigations, interpret diagnostic results and determine differential diagnosis and manage and evaluate care where appropriate/necessary.
* Make direct referrals as appropriate for medical assessment and diagnostic procedures within agreed pathways.
* Lead the service in achieving its quality targets to sustain high standards of patient care and service delivery.
* Signpost, refer and support access to health services to reduce inappropriate attendances and admissions to A&E.
* To safeguard individuals from abuse by reporting any incidents involving potential or actual abuse and acting upon concerns immediately.
* Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including the initiation of effective emergency care.
* Empower professionals/patients/carers to make informed decisions and delegate care appropriately within the Service.
To provide advanced clinical expertise and leadership within the Single Point of Access to reduce unnecessary hospital admissions and contribute to effective admission avoidance and facilitate early hospital discharge. This includes effective history taking, clinical triage, diagnosis, and the implementation of a range of care services for patients with acute undifferentiated, undiagnosed conditions and long-term conditions.
The post holder will demonstrate critical thinking in the clinical decision-making process; identify gaps within the service and assist with service improvement and development in line with national and local strategies.
The post holder will be responsible for facilitating effective teamwork and provide leadership, mentorship, teaching and support within the Adult Community Services Division.
The post holder will be expected to rotate into clinical teams every 3-4 months to remain up to date with the changing landscape of community services and own practice.
The post holder will be expected to work within a flexible working pattern over a 7 day week.
1. Maintain professional registration by developing own knowledge and skills to ensure delivery of evidence based advanced clinical practice.
2. Provide and receive clinical supervision.
3. Act as a specialist source of knowledge, teaching and facilitating learning in order to develop the skills of the Clinical Teams with a responsibility for monitoring their practice and competence.
4. Support students (pre-and-post registration) whilst on placements by providing a quality learning environment.
5. Designs and delivers advanced training sessions, workshops and simulation for telephone triage staff including a range of clinicians.
6. Provide educational and training opportunities to students and colleagues, ensuring placements meet the relevant elements of their learning outcomes.
7. Embed evidenced-based practice and reflective learning in the team, acting as a role model for lifelong learning.