Contract Type: Permanent
Working Hours: 37 hours per week
Worker Type: Hybrid Worker
Salary: Starting Salary is £26,824 (Level one) rising to £27,694 per annum (pro rata for part-time) (pay award pending)
Location: Loxley House, Station Street, Nottingham, NG2 3NG
We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more.
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
About the Role
We are seeking two Council Tax Administration & Recovery Officers to support the effective administration, billing, collection, and recovery of Council Tax accounts. The role involves handling customer enquiries, maintaining accurate records, negotiating payment arrangements, and progressing recovery action in line with legislation and council policies.
The successful candidate will have strong communication and organisational skills, the ability to manage sensitive situations professionally, good attention to detail and be familiar with Microsoft Office. Experience in a collections environment is desirable but full training will be given.
About You
The ideal candidate will have:
* Excellent communication and customer service skills, with the ability to handle sensitive conversations professionally while supporting residents with payment difficulties and resolving disputes effectively.
* Strong organisational and problem-solving skills, with the ability to prioritise workloads, meet deadlines, and work collaboratively within a team in a fast‑paced environment.
* Basic IT skills and the ability to learn new systems and software quickly, including Microsoft Office applications.
* Ability to work both independently and as part of a team, using problem‑solving skills to resolve enquiries and support customers effectively.
* Previous experience in administration, customer service, finance, or local government would be beneficial, although full training will be provided and prior council tax experience is not essential.
* A DBS enhanced check for a regulated activity is required for this post.
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
Closing Date: 5th June 2026
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