Main area Urgent and Emergency Care Grade Band 3 Contract Fixed term: 12 months (Maternity Cover) Hours Full time - 37.5 hours per week (To work across seven day service and shifts) Job ref 153-ME03062
Employer University Hospitals Dorset NHS Foundation Trust Employer type NHS Site Royal Bournemouth Town Bournemouth Salary £22,816 - £24,336 pa pro rata Salary period Yearly Closing 30/04/2024 23:59
Emergency Department Patient Flow Co-ordinator
Band 3
As University Hospitals Dorset we are a three site acute trust with ‘university hospital’ status through our partnership with Bournemouth University, working with an annual budget of £730m.
We offer highly regarded health services, employing some 10,000 staff. Our ambitious £250m estates programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.
In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you’ll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we’re also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.
We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.
We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.
At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.
As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.
Job overview
We are looking to appoint an Emergency Department Patient Flow Coordinator to work closely with the nurse in charge and emergency physician in charge to ensure provision if safe, effective and timely services. Monitor patient journey in order to meet both trust and National
standards.
• Monitor length of stay of patient in department, chasing up patients without plans in
accordance with the 4 hour national standard
• Book beds for patients requiring admission to hospital
• Ensure timely movement of patients to wards, liasing with care traffic control and
porters
• Accurately record breach performance and reasons for breaches
• Validate breaches in real time
• To troubleshoot day to day issues impacting on patient flow
• To direct patients, visitors and staff from other specialties to where they need to go in
the department.
• Act as a contact point for the Department for operational issues not directly relating to
patient care
• Chase up cleaning of cubicles with Domestic services
Base Location: Bournemouth
Interview Date: TBC
12 month Maternity Cover
Main duties of the job
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Working for our organisation
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.
Detailed job description and main responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Person specification
Qualifications
* Good level of education (grade C or above) including English and Maths
* Vocational Level 3 in Customer Service / Management or Administration or equivalent knowledge base
* ECDL
Experience
* Experience of clerical duties in office / administration environment
* Experience in the use of IT / computer skills
* Experience of working in the NHS or on a reception desk.
* Competent in using Microsoft Office Software
* Excellent communications in person, via telephone and written
* Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks.
* Good keyboard skills requiring high percentage of accuracy
* Previous experience in communicating with senior clinical / managerial colleagues and patients
* Experienced user of University Hospitals Dorset IT systems, i.e. eCAMIS / SystemOne / Symphony
Knowledge
* Ability to respond to a range of people in a courteous and professional manner
* To understand and be able to maintain confidentiality
* Ability to answer patients queries or know where to refer them
Other requirements specific to the role
* Flexibility to cover extra hours if required
* Works within and promotes the Trusts and Department values
Personal attributes
* Methodical approach to organising work
* Able to prioritise own workload and work to deadlines
* Able to follow instructions to carry out tasks
* Ability to work and remain calm under pressure
Language requirement
* Able to speak English as necessary to undertake the role
Please note:
Staff recruited are expected to be available to work flexibly across all our Trust locations to meet service demands.
This advert may be closed early if sufficient applications are received.
COVID-19 vaccination remains the best way to protect yourself and our patients from the virus when working in our healthcare settings. Whilst this vaccination is not a condition of employment we do encourage our staff to get vaccinated.
Internal Candidates: staff employed prior to merger who voluntarily change jobs will be appointed to UHD terms and conditions.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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