Overview
Are you passionate about creating clean, welcoming spaces and inspiring a team to do their best work? We're looking for a Housekeeping Team Leader to join our dedicated team at Little Havens Hospice in Thundersley where your efforts will make a real difference every day.
Responsibilities
* Supporting and motivating the housekeeping team
* Keeping supplies well-stocked and ordered
* Creating and managing the housekeeping rota to ensure full shift coverage
* Escalating any staffing gaps to management in good time
* Prepare the rotas in advance to ensure all shifts are covered (including the booking of A/L cover)
* Ensure stock rotation of cleaning products and linens
* Ensure ordering is up to date and stock levels are maintained
* Provide monthly 1-1 support meetings for the housekeepers in your team
* Raise any issues with the Soft Services Manager
* Cleaning to include toilets, bathrooms, administration areas, care areas, accommodation areas and reception areas
* Dusting, cleaning, washing/ironing, cleaning at higher levels, vacuuming
* Some lifting and moving of furniture and equipment
* Maintain cleaning standards following the cleaning schedule applicable to the area of work
* Use the correct cleaning products and equipment for the job and report any deterioration in standards and health hazards
* Ensure that all floor surfaces, furniture, fixtures, fittings, and equipment are cleaned in the relevant manner
* Carry out spot cleaning to ensure spillages are dealt with swiftly and efficiently
* Check daily and replenish disposables as and when required
* Ensure that the Hospice is always safe and tidy (e.g., move clutter, tidy areas)
* Support cleaning at other sites as required
* Participate in any deep cleaning required throughout the organisation
* Report maintenance requirements or any defective equipment on the Hospice reporting system
* Dispose of waste in accordance with the Hospice Waste Management Policy
* Foster a good working relationship with trustees, employees, patients, and visitors
* Communicate with patients and family in a polite and courteous manner
* Utilise communication skills to build and maintain a large team of housekeeping volunteers for each site, ensuring volunteer management and compliance is maintained at a high level to minimise turnover
* Participate in annual appraisal process including monthly 1-1 meetings
* Be prepared to develop skills and competencies to meet the evolving demands of the role
* Identify own ongoing educational needs and discuss with Line Manager to achieve those development needs
* Conduct oneself in a professional manner
* Advise your line manager on any additional or excess resource requirements
Qualifications / Attributes
* A natural leader whos organised and proactive
* A team player whos not afraid to roll up their sleeves
* Someone who takes pride in a clean and welcoming environment
About Havens Hospices
At Havens Hospices, we care for children, young people and adults with complex or incurable conditions. Our specialist Care Teams support them and their family living throughout illness, death, and bereavement in the comfort of their own home and through our hospice services, Fair Havens and Little Havens. Working at Havens Hospices allows you to give the gift of time to patients and families, creating memories. In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices youll be helping us continue "Making every day count" for those who need us most.
At Havens Hospices we are committed to safeguarding and promoting the welfare of our employees and patients and expect all colleagues to share this commitment. We value diversity and welcome applications from all sections of the community.
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