Join to apply for the 2nd Line Support Engineer role at OSCAR ASSOCIATES (UK) LIMITED
2nd Line Support Engineer | Birmingham | £35,000
Oscar Technology has partnered exclusively with a leading MSP near Birimingham to recruit for a skilled 2nd Line Support Engineer to join their team.
Job Description
As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. For this role in particular, we are building a dedicated support team for a brand new customer... so it's a great opportunity to get involved from the beginning with a lot of project work!
Responsibilities
* Monitoring & dealing with issues raised in the logging system and directly through the phone.
* Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
* Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
* Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
* Assist with data retrieval, backup management – either onsite or cloud based.
* Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.
Essential Skills
* Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
* Knowledge with virtualization technologies such as VMware and Hyper‑V.
* Excellent knowledge of networking concepts such as TCP/IP, DHCP, DNS, and VPN.
* Familiarity with troubleshooting and resolving issues linked to Microsoft 365.
* Knowledge of Active Directory and user account management.
* Familiarity with server administration demands such as user management, file shares and security.
* Strong communication and interpersonal skills.
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
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