Major Incident Manager - Hybrid role - 24/7 shift pattern
Sheffield based
PAYE Agency contractor role (up to £700)
Principal Responsibilities
* Monitor and drive the delivery and support of systems / services in compliance with the firm's IT service quality standards through the incident management process
* Manage and recover IT services from a disrupted state as quickly as possible
* Communicate recovery progress and impact status to stakeholders
* Support the implementation of service quality policies, standards, tools and measures
* Maintain company internal control standards, in line with, and championing compliance Policies
* Maintain awareness of operational risk and minimise the likelihood of it occurring
* Provide day-to-day support and control in specific incident management functions for designation portfolio of services / applications
* Promote and drive continuous improvement in the incident management process
This is a complex technology environment with a vast estate, supporting many critical, Tier 1 applications; it presents genuinely interesting challenges but in turn requires Incident Managers with the ability to navigate a large organisation and the communications skills to ensure that, when incidents occur, panic does not ensue!
Days: 07:00 – 19:15 UK time
Nights 19:00 – 07:15 UK time
Example of how it works below:
4 Nights on
3 days off
3 days on
1 day off
3 nights on
3 days off
4 days on
7 days rest