Job Description
Post Title: Administration Assistant
Salary: £12.21 ph
Hours p/w: 12 per week plus additional hours providing holiday and sickness cover.
Reporting to: Office Manager
The duties and responsibilities of this role include providing administrative support to ensure the efficient day to day operation of the office. The Administration Assistant will support the General Manager and Office Manager and other employees through a variety of tasks.
Responsibilities
· Answer general phone calls with a professional and courteous manner, directing enquiries as appropriate and forwarding accurate messages.
· Accurately report and categorise repairs, generate and issue repair orders.
· Track reported repairs to ensure all are completed within the Association's published target times.
· Respond to general information requests with accurate information.
· Meet and greet visitors to the office with a professional and courteous manner, directing to the relevant staff member as appropriate.
· Sort mail and courier deliveries for collection or distribution.
· Assist in the preparation and distribution of documents or other communications.
· Maintain an effective filing system, updating files as appropriate.
· Order and monitor office supplies.
· Arrange maintenance or repair of office equipment.
· Input and reconcile data accurately onto in-house systems.
· Update Website and Social Media accounts as instructed.
· Back up electronic files using established procedures.
· Provide cover for annual / sick leave as required.
· Ad-hoc Duties - Undertaking various administrative tasks as needed to support the office and its staff.
Qualifications
· GCSE Or equivalent in English and Maths, grade 4 – 9 (C – A)
· Level 2 or 3 Diplomas in Business and Administration
· T Levels in Management and Administration are also relevant.
· Relevant professional training or development
· Prior experience in administrative, clerical, customer service or call handling.
Knowledge, skills and abilities
· Strong organisational and time management skills.
· Excellent written and verbal communication skills with a strong attention to detail.
· Excellent time management skills including the ability to multi-task and prioritise work.
· Administration or general office experience including call handling.
· Proficiency in MS Office.
The working hours are 12 hours per week -10am -4pm on Tuesdays and Fridays. The role is office based.
The salary for 12 hours per week is equal to £7,619 per annum.
The office location is 5 minutes walk from the centre of West Bromwich and 5 minutes walk from the tram service to central Birmingham (19 minutes away)
Holidays based on 25 days per annum plus Bank Holidays on a pro-rata basis.
Job Type: Part-time
Pay: £12.21 per hour
Benefits:
* Company pension
Experience:
* Accounting: 3 years (preferred)
Work Location: In person
Application deadline: 31/08/2025
Reference ID: FINOFFX