£27,000 Bonus (Up to £6000) Southall - Fully office based Monday to Friday with Occasional Sundays Occasional Bank Holidays We are recruiting for a market leading organisation based at their Head Office in Southall. You will be joining their Customer Engagement team where you will be handling inbound/outbound calls and emails with customers, handling admin duties and identifying up-selling opportunities. Role: * Handling inbound and outbound calls and emails with customers * Speaking to your set of customers on a daily/weekly/monthly basis dependent on their needs * Building and maintaining relationships with customers * Work with customers to support their customer journey * Logging customer details correctly * Action order amendments and add-ons for your customers * Work with field sales colleagues to highlight lapsed accounts and also help highlight leads within the area. * Ensure your customers are aware of any promotions and changes to products * Identify up-selling opportunities and aim to maximise sales opportunities where possible Apply Now