Located at The Reserve,Chester Zoo.
Position Overview
A new and exciting luxury lodge resort set in the grounds of Chester Zoo is opening August 2025 and we are on the lookout for a Night Manager to join the team.
The Reserve is an exciting development of 51 savannah inspired luxury lodges, overlooking a beautiful lake or our giraffe habitat and connecting directly to the stunning Heart of Africa zone of Chester Zoo. From immersive experiences to quiet relaxation, The Reserve is a place to make lasting memories.
The Role
As Night Manager, you'll take responsibility for The Reserve's operations during night hours, ensuring guest safety, satisfaction, and smooth running of the property. You'll be the go-to person for any overnight guest needs, team support, and emergency response-acting as the senior leader on duty during your shift.
Responsibilities:
* Oversee front office and security operations during the night shift
* Manage guest check-ins, check-outs, and any service requests overnight
* Ensure guest safety and conduct regular property checks
* Respond to and resolve guest issues or emergencies with professionalism
* Support night audits, reporting, and financial accuracy
* Coordinate with housekeeping, maintenance, and other departments for next-day readiness
* Lead and support the night team to uphold standards and service excellence
* Be fully trained in fire, health & safety, and emergency procedures
* Develop and implement SOPs and training ahead of opening
* Communicate effectively with the wider operational team
What We're Looking For:
* Previous experience in a similar Night Manager or senior front office role
* Strong leadership and problem-solving skills
* Calm under pressure with a focus on guest satisfaction
* Excellent communication and decision-making abilities
* A proactive and trustworthy individual with a strong presence overnight
* Flexibility to work night shifts, weekends, and holidays
Benefits:
Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.
Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
Team Member pass so you can visit the zoo during your time off.
An amazing working environment - Where else can you see critically endangered animals from your office window or stroll among rare giraffes and tigers on your lunch break.
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