Attensi is a technology company that specializes in gamified simulation training for global clients. We deliver interactive scenarios and game AI that provide immersive learning experiences across more than 150 countries.
Attensi Support’s vision is “WE MAKE IT EASY TO PLAY”. The team helps players and superusers resolve system and user challenges, collaborating with project managers, developers and designers to find root causes and support customer success.
Who are you?
We are looking for a passionate individual who can create excellent customer experiences, quickly grasp complex technical issues and explain them clearly. The ideal candidate works seamlessly with cross‑functional teams, communicates well with customers, and thrives in a fast‑paced environment.
* You have experience in technical support, customer service, or related roles.
* You are hungry for knowledge and eager to share it internally and externally.
* You have a solid understanding of technology and strong technical curiosity.
* You work systematically and rely on your initiative and judgment.
* You genuinely care about helping customers.
* You are a fast learner with an eye for detail.
* You can translate complex issues into simple terms.
* You thrive in a high‑pace environment and are solution‑oriented.
* You have strong written and oral English communication skills.
What will you do?
* Serve as the first point of contact for support enquiries from Attensi's customers.
* Handle technical inquiries via email and virtual meetings.
* Identify and resolve root causes of problems.
* Support project managers and the sales team with technical activities such as setup deliveries and day‑to‑day technical support.
* Be an expert on how Attensi’s products and systems work.
* Train customers and Attensi employees on proper use of Attensi products.
* Set up and configure Attensi products.
* Document information internally and enrich the help centre.
* Engage in activities that increase adoption of our solutions, such as sending reports, SMS, or emails.
* Handle large user data sets and collaborate with project managers on implementation updates or changes.
What do we offer?
* Opportunity to work in a rapidly growing scale‑up that is a global leader in its field.
* Collaboration with a flat, open and free environment composed of talented colleagues from diverse backgrounds.
* Support for professional growth and role development over time.
* Exciting challenges in a dynamic, innovative environment with ambitious goals.
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